The check in was confusing, there wasn’t a clear entrance to check in, you had to go to the bar. And instead of a welcome and show to our room after a very long drive, we were pressed right away about eating breakfast, what we wanted and time, and dinner reservations. It just felt very pushy and rushed, especially after a long drive and needing to use a toilet. And the two young girls running the restaurant were not very clear on explaining our bill. First one of them told us that we could add our meal to the room and pay when we leave, then when we were leaving our dinner table another girl was insistent on paying everything in advance at once, so we did, and then again the next morning, they had no record of our paying and we had to pull up our bank statement to show the gentlemen at breakfast. The shower was not as described in my option. It is a standard European bathtub, with a very low ceiling and no curtain. Don’t expect to stand, you have to hold the shower head and sit to bathe. The bed was not that comfortable. The location is prime for walking anywhere, views of the falls and mountains and mill are gorgeous, and the salmon was phenomenal!! Five stars to the smoked salmon house next door and the server there. We loved it!

Great location, friendly staff, very dog friendly. Room was what we needed after several days wild camping and is what you would expect for an Inn and a building from the 17th Century. Food was also great, unsurprisingly the Salmon is fantastic.

We had two nights booked here in a standard double room. The trip to our room let's say was different. There was no bannister on the stairs but a rope! My husband struggles with his balance so found this not ideal. Also room was small and had coomb ceilings which he bumped his head on regularly standing up (my husband 5ft 10) The kettle flex was too short so had to boil kettle on floor! Quirky yes indeed. We made the best of but did feel the price of the room was too high for what they offered. The food was good especially the breakfasts. I heard people complaining that the pub closed far too early. It was early summer for goodness sake!!

Beautiful location overlooking the falls.

Well well, booked this hotel as I was at a wedding in Kenmore and had advised them that my check in would be after 10pm, told that this was fine. Turned up at 2215 to find the hotel in darkness and no-one about, some other guests advised that everyone had gone home and there was noone on reception. Anyhow got into the hotel and found an open room door, got in and went to sleep in room 5. Got up at 0830 and went down for breakfast to be told that I should of stayed in room 2 and they had sent me an email.... Ordered breakfast and unvbeknown to us the breakfast area was a cafe attached to the hotel. A bus load of American tourists trapped in and disturbed the peace and quiet, the young man that served breakfast seemed a bit put out when we asked for coffee and orange juice... Breakfast arrived, it was ok, we ate it and then left. The experience was just about ok but certainly not worth £150 for a night. I am Scottish and the hotel is situated in a cracking spot but come on Scotland we can and must go better, customer service costs nothing.. please and thank you. 👍

Super tolle Location! Zimmer nicht so groß, aber ein tolles 800 Jahre altes Haus! Super Frühstück und Abendessen!

We had the byre which was comfortable and pet friendly. Good breakfast and helpful staff.

Superb service and a stunning room

Cottage was cold on arrival, wife went to bar to ask, lady said heat should be on, but didn’t offer to come take a look and sort it. Good job I’m a plumber, so I located the boiler and fired it up. We went to the bar for a couple of drinks while it heated up. Back to cottage still not warm but getting there. By the time we went to bed it was warm. Trouble is, the boiler is in a vented cupboard in the bedroom. So I had to turn it off to stand a chance of sleep. Place is tiny. Literally 8 inches at the most at bottom of bed to get around, not good fun in the dark, and we are in our 40s. Place is run down and badly fitted out, real shame as the pub is beautiful, but the owners clearly went cheap on the cottage. Toilet isn’t fixed to the floor or furniture. Holes in the bathroom walls, huge gapes in grout in shower, so big you can literally see the plasterboard behind the tiles, this has cause so much water escape from the shower, that the floor has sunk below the toilet, and it just moves around. Grout on floor tiles is mostly non existent, so tiles are loose, and ugly. Shower basket hanging off wall, shower waste cover is loose below your feet on the tray not the correct one. What you can see of the bedroom carpet is badly stained and dosent fit the room, it falls short of the wall by at least 20mm! Bathroom door is glass, and also dosent seal at all so no privacy, from sight or sound. Kitchen / living area tiny, foot stool has 3 legs.

The hotel, restaurant and coffee shop were bustling with New Year revellers. The hotel accommodation is rustic. Rooms are bit too small for the size of the beds - no space for luggage. Plenty of options for a pint or a bite to eat, either in the hotel itself or in the village. Great spot for scenic walks and the smokehouse at the back does some great fayre. Staff are friendly and accommodating.

Booked into the Inn for 2 nights. The room and bed was very small. No table. Shower was ok. Dirty carpets on stairs. We did eat there and food very expensive. Although I was aware of no refund policy I did Ask for a refund for 2nd night and was assured that when I contacted Expedia this would not be a problem. When Expedia contacted the inn they refused. Very disappointed and the Inn was adamant that I was not assured of a refund. Very disappointed

This is a fantastic location to stay. The falls are stunning and the Inn couldn’t be in a better location. We could see them from our triple room despite it being the last room in the corridor. The room was clean, cosy and had everything needed. The staff were great. We ate dinner here at the restaurant and it was fantastic. Highly recommend the Scottish tapas, which is enough as a main dish despite being on the starter menu. The breakfast was also extremely good; large portions of traditional Scots food with the usual toast and cereal if preferred. Highly recommend this charming Scottish Inn.

The hotel was lovely, staff very helpful and friendly. Location was stunning. Our only disappointment was that the smokehouse wasn't open for us to purchase any of the salmon & smoked cheese

The stairs to the bedrooms were very steep with inadequate handrails. It was very difficult to climb the stairs whilst carrying luggage. The bedroom was very small and cramped making it difficult to move around. There was no carpet in the bedroom.

Great view of the falls. Food in the pub was excellent. The best part was the smoked salmon

The bathroom in our room only had a tub, no standing shower. The ceiling was so low that you had to crouch to use the tub. The toilet seat was broken. The floor of the room was dirty.

Atmospheric bar & restaurant, beautifully appointed room. Breakfast was incredible! I looked forward to my smoked salmon every morning. Husband had the vegetarian breakfast and said it was also excellent. I liked the system of selecting breakfast the night before. The town is super walkable with location next to the peaceful & romantic waterfalls. Outdoor tables packed with people gave it an energetic but casual hub-of-the-village vibe. Hallway carpeting (with old water stains?) and walls showing some wear & tear, but nothing that impaired function or charm. Good value.

We did not stay. We were not given the room that was booked. It was terrible. Tiny room, disgusting shower - I wouldn’t put an animal in it. The bed cover absolutely disgusting. It looked as though it had never been washed. I went to see the Manager and unless he could give us the room that was booked I said we are leaving and we did. It was extremely disappointing as it was a birthday holiday and we had to drive 220 miles where we were able to get accommodation as I rung from the Car Park. It needs to come off your site. You are selling it on the view - full stop.

Ung och oerfaren personal

Very helpfull staff. Great food.