Penilaian & Ulasan Keseluruhan The Pier Hotel

房間內可以放東西的位置比較少，泳池很靚，景觀很好，早餐美味。美中不足是前台接待人員笑容欠奉，扣分了。

The carpet has some kind of smell. Room condition old.

完全不值得這個價錢，環境不好，房間很細，櫃檯可以沒有員工要打電話才有服務員

海景房是一小部份看到，實際是在路邊，入住後你不會打開窗簾，入住前要確定是否露台向海那一面。

整體來講非常舒服，交通亦都很方便。唯一美中不足是房間隔音情況很差，很容易聽到旁邊房間的談話聲和音樂。

餐廳的食物味會傳到房內，應該是由抽氣系統抽到我的房內，要改善一下！

Roof top offers an excellent view of the bay.

海景一流，可睇日出

清潔情況極度欠佳，未達基本酒店應有標準，其中一位前台服務人員態度冷淡及無禮。絕對不會再入住，亦不會推薦別人入住。

環境ok, 房間簡約潔淨，唯reception男職員態度傲慢

The view of ocean front terrace is nice and the room is clean. However, the service of the front desk is poor, take long time for check-in and get the key card. The conditions in room is bit wear and tear. Stains can be found on bedsheet and sofa. The swimming pool was closed as they have private event on the next day, we can only enjoy the facilities with half hour.

Lovely view , room is spacious and clean

不值

It was disappointing about the cleanliness of the room. Hair found on the bedsheet, dusted shelf where the towels kept, food scraps and chocolate found behind the bedside table, toothpaste stains in the toilet glass…

Worth to stay there, but the hygiene need to improve

酒店感覺很relax，所以選擇入住慶祝生日, 房間整潔, 冷氣足夠, 沖涼花灑夠水力和溫度適合，很讚！可惜是，員工態度冷漠, 進行入住手續時態度不親切，沒有笑容, 雖然是帶住口罩，但眼神也沒有向客人有接觸, 也沒有「請」「唔該哂」的語句，枉論客人是來慶祝生日，更不會向你說句「生日快樂」了....一晚房間要2千至3千元，這樣的服務態度實在令人失望。

Quite good facilities are new. But a bit over priced

整體尚算整潔，員工服務有線，可惜限聚令底下很多設施都沒有開放，未能享用

Customer service/experience was like hostel, not a hotel. Staff is not particularly friendly. No one has a smile (having a mask on was not an excuse). I requested a twin bedroom. Understood it was subject to availability but the reception stayed silent and did not mentioned at all. Nothing much to comment as there was no service per se.

Great location. Super close to the pier. Nice view. The Japanese restaurant also met the expectations. However, there were noise from the AC. Staff helped us changing a bigger room to avoid the voice. But it turned out the noise from next door was equally bad.