Penilaian & Ulasan Keseluruhan Rowton Hall Hotel and Spa

Characterful hotel with lovely spa & gym facilities. The hotel is a bit dated and in need of some referbishments. Our original assigned room was not made up when we got up to it and had to go back to reception. This seemed like a complete shock to the person on reception but the dirty linens were still on the floor, the un-made duvet and pillows were thrown on the bed and there was rubbish and used items from the tea set about the room. After the receptionist made a few quick phone calls we were assigned a new room. The new room was large with a huge bathroom including a shower and separate bathtub. There were signs of wear about the room, marks on the walls, etc.... but we had a lovely stay and it was comfortable.

Very comfortable rooms and quiet, ideal for our short visit to relatives in adjoining Waverton.

Lovely hotel and service very friendly. Wouldnt hesitate to stay again

Plenty of parking. Good experience would recommend to friends and family. Not to over priced.

Went for 2 nights, room was very good, very comfortable bed, nice view from my room. Spa,was lovely, just what i expected and all in all a very pleasent stay

It’s in a gorgeous hamlet out of town. The park and ride is handy but if you want to use public transport it’s not so handy. Receptionist says it was a 10 minute walk to the park and ride where you can hop on a cheap bus into Chester, but it’s a much longer trek than that, even for fast walkers like us. Bed is hard and uncomfortable. It’s an old place so the plumbing is noisy. Room overlooks a derelict space, which is a shame.

We stayed for a romantic break away, sadly the hotel is undergoing renovation work, and the room we were given was very outdated and if we'd known ahead we wouldn't have booked. We found the building quite cold, we did however go in Feb so to be expected. The pool was ok, again quite cold, We reported all of this to the hotel, and in fairness they didn't give us a discount, The hotel will be great when all its rooms look like the pictures.

Very nice room and hotel and spa, staff very helpful, thanks for a lovely stay

It was nice don't get me wrong but it did appear to be a bit run down aesthetically. Stains on carpets and walls and I think the place just needs a bit of TLC to be honest. I don't think it would win 4 in a bed if you get me haha the room I did notice quite a few bits that could of been cleaned a bit better and the tv didn't connect to the internet properly so we couldn't watch things without hotspotting my phone to it which was a tad annoying. but overall we enjoyed it and the bed was super comfy!

I’m not happy at all with my stay staff we’re very arrogant not approachable at all. I booked a dog friendly room and made sure staff knew this before arrival when I got to my room there were no dog bowls for water or food for my dog. I had to go to reception to ask for a menu as there was none in the room staff sort of brushed me off handed me a menu and ended the conversation. There was no prices on the menu and only set food on there no other options at all! Room was very dirty carpet stains chipped paint everywhere. When arriving I was told my room was not ready yet I then waited a further 20 minutes and went back to reception and room still was not ready! There was lots of rubbish under the bed HEATING TURNED OFF AND GIVEN A BLOW HEATER! I was not happy at all with my stay and am hoping to get a refund as I paid nearly £200 for ONE NIGHT to be looked at asif I was some sort of 3rd class!

Fantastic hotel would happily come back for a relaxing day/night again

Nice room a bit tired looking Valentines food was good, young staff attentive, A bit of music, soft lighting would have set the mood better.

The 2 nights at the hotel were pleasant, hotel was down a lane and a bit awkward to get to but nice and quiet. Staff were great but let down by the shortcomings of the computer system in the restaurant and bar. The room we had was ok, bathroom was very small and tired. The Bedroom was ok, could do with cleaning the window frames more regularly though. Otherwise bed was comfortable enough. Didnt use the Spa or pool.

Easy check in, but room was scruffy with sfa that has seen better days (suggest putting some pillows on it) and heating was ineffective, i had to run the hot tap for several minutes before it got warm. Had a cold night!

We stayed in the suite which was just perfect. Spacious with excellent furnishings. Idea for a longer stay for visiting Chester. Breakfast was cooked fresh to order along with cereals, pastries and fruit. Definitely recommend

Extremely disappointed stay. Me and my wife booked to stay to celebrate her birthday and was planning on having dinner but then to be told at check in that the restaurant was fully booked with events. This should have been communicated better before we booked and information on the website or via hotels.com. Check in staff didn’t care and were rude! Told us to have bar food room service! Ended up with an uber eats! Not happy and will not be staying there again! Service at breakfast was slow and food cold given the cook food fresh and charge an over £20!

The staff were lovely and very friendly, but our room was tired and in need of complete refurb. The paint in bathroom was cracked and peeling. The fold back shower screen at the base was filthy. The curtains in the bedroom looked like they’d been washed and not pressed! Half a dozen hooks were not in the rings and had to stand on a chair and put them in so we could close them! There were no robes/slippers in the room, which meant if you wanted to use spa, you had to go fully dressed! I’ve never been to a hotel spa and have to pay a charge to ‘hire’!!

We loved our stay at Rowton hall, our room was a master suite with a separate lounge which was great to relax before bed. Breakfast was good plenty to choose from, we had 1 dinner which was very good again plenty of choice. The locations is secluded but only 10 mins from chester centre very handy for shopping or site seeing. We would stay again.

Radiator didn't appear to work in bedroom but we were warm enough in bed. They did have small plug in heater in wardrobe.

Parking was nightmare. Had to park in the dark, muddy, wet car park and walk to the reception getting covered in mud. Went for a drink in the bar and the girl who didnt speak very good english had the personality of a dead fish. Then when we tried to sleep the room was boiling and the windows didn't open so had an awful nights sleep. Breakfast took ages and we had to watch a group be sat, served and fed before ours turned up. Won't be back but it wasn't a bad hotel.