Unfortunately, there were a number of issues that affected our experience. The lamp beside the bed was not working, and the bathroom light was hanging out, which was both inconvenient and concerning. We also found that a pill box had been left in a drawer, which suggests the room was not thoroughly checked prior to our arrival. Lots of dust behind the bed was not good for my allergies. In addition, there was no milk provided, the kitchen had limited plates and cutlery, and there was no spa bath soap available. The photos advertised a breakfast pack, however this was not provided during our stay. Prior to arrival, I contacted you regarding an early check-in but did not receive any response. We also attempted to contact you during our stay and again received no reply, which was disappointing. Finally, as this stay was to celebrate our 4-year anniversary, we were hoping for some form of personal touch or acknowledgment, especially given the way the accommodation is presented online. Unfortunately, this was not the case. Overall, these issues meant the experience did not meet our expectations or align with what was advertised. I would appreciate your response to these concerns and clarification regarding how this can be addressed.

Going to start off by saying that when you advertise a cottage in the middle of peak summer then you should ensure that at the very least the aircon is working. The place felt like a furnace the moment we stepped in and when we switched on the aircon it was not working. I promptly messaged about it hoping someone would come and fix it next day. We were staying for 2 nights only. The first night was unbearable. Kids woke up in the middle of the night as the upstairs rooms were very very hot. So had to do some make shift arrangement in the room at the ground floor. Unfortunately nothing was done next day, which was not a public holiday. So we left in the evening and did not complete our stay. Lucky for us we live in Victoria so travel was not an issue. On top of it, the wifi was also not working when we arrived and only started working late at night after my initial complaint. All in all, we will not be staying here ever. A complete waste of money.

Hubby and I have been coming here now for 21 years and this little oasis is a great getaway to completely unwind.

On a late night whim we booked the cottage. It was truly a magical experience. Very grateful that we could book with just a few hours notice online. Instructions sent were great, and the cottage exactly what we hoped for - quiet, secluded, lots of privacy, and bird life (thank you for the bird seed, that was pretty much the ultimate!!). The entire place is just amazing! Love the owl touches and everything about the cottage! Incredibly romantic.

Pros: spa bath, heating worked beautifully, great location. Cons: lack of communication from property owner. We asked for an earlier check in (3pm). The shower wasn’t great, the water went all over the bathroom floor and was a slipping hazard. Would probably stay elsewhere next time.

very clean and great atmosphere

Haven’t stayed here for quite a few years, but absolutely love it here! It’s quiet, private and just beautiful to get away from it all. Breakfast provisions were wonderful and the kitchen is well supplied. Thank you for having us! Will be coming back.

Gorgeous cottage

Easy checkin, geeat stay all round, highly recommend

The cottage suited our needs perfectly, plenty of room for two couples and kids, fully equipped kitchen, laundry & bathrooms.

check in was easy and the property was excellent with all the amenities Easy parking & great breakfast.

We stayed at Observatory Cottages for our wedding accommodation and was impressed from arrival. East close access to shops, clean and secluded and perfect amenities for a relaxing, comfortable stay. Milk, bread and water/juices provided unexpectingly which was a bonus so breakfast and snacks sorted. Keep up the great effort !!

I was impressed with the friendly point of contact and professionalism exhibited. Extremely clean cottage with old world charm. The native bird life was a bonus! Most enjoyable stay and looking forward to staying again. 😊

We stayed 1 night and the suite was brilliant. Clean and tidy with little unexpected touches like all the stuff for breakfast in the fridge and waiting. The late checkout was great and we'll certainly be back. Thanks for a great night away :)

Lovely relaxing property, well stocked with supplies. Garden needed some weeding. An additional bench in the bathroom would have been handy and perhaps a wide vision mirror at the entrance would also improve safety, not that we had any issues - just feedback.

Neat clean. Plenty of space for group bookings. Lovely quiet spot with nice outdoor areas.

Loved that it was completely private and quiet. The view from our porch was incredible. We wish we could have stayed longer

The cottage was perfect. Everything was thoroughly thought of- from breakfast ingredients to candles. The cottage itself is very homely and private. The communication between the host was fantastic with prompt replies.Will definitely be coming here again.

The cottage was amazing, clean and had everything we needed. Was surprised to see extras such as breakfast supplied. Was fantastic.. Will come again

Loved it. Very romantic, very cosy and quiet. Would like to try in the summer too.