Reception

The rooms were ok, but have obviously been refurbished with small items not finished nicely. Room was facing the street and the blinds on the window did not not block out the light and there were no curtains.. it was quite noisy. Bathroom was nice but shower didn't get hot all weekend. The lady who tended to us for breakfast was lovely and friendly and our breakfast was fantastic. It must be noted this hotel is Halaal which was not stated, not a problem but some guests were upset at the offerings. Staffing was minimal, and reception very rarely manned in case of problems or queries.

Good value. Nice room for a budget for price. Road a little noisy but it’s in the city.

The room needs curtains as the security lights shine through the blinds all night.Also the heating cannit switch off so its very hot and the road is too noisy to have the window open. Otherwise very good value

As shocking

It was a pleasure and cheap and welcoming

Nice central location in Newport, the room was clean and spacious (room 15 I had stayed in) Parking was ok

S

The hotel is being refurbished but overall good value for money, breakfast was good too though no bacon available 😋

On site parking for 8 or 9 cars. Check in disappointing, after driving nearly 5 hours it would have been nice to sit and relax for the 25 m8nutes before check in, which is 3 o'clock. We were greeted by a locked door and a sign saying "Check in 3 o'clock." We were allocated a room in the seperate annexe, not so good, obviously, for breakfast or if reception was required, if it is raining. On check in the staff were polite and informative. The decor, in general, was excellent, modern and funcional. It seems everywhere has had a recent revamp/upgrade. The room was roomy and, also, in "as new" condition. The ensuite shower room was very well laid out with an excellent shower. Hot water was "a plenty" and very quick to reach temperature. One oversight, in our opinions, was the lack of heavy curtains. The blinds in the bedroom are not ideal for security or light ingress. Tea and coffee facilities provided, but, no milk ?? Too inconvenient, in the rain, to walk to reception just for that. The bed was comfortable, however, the sheet and quilt combination was not to our liking. Breakfast, a small time window, was available 7-8.30, not ideal except for business/working people. No sausage or bacon ?? Turkey rashers ?? I know why, but, you can't really call it a "full English." Unacceptable. "When in Rome." etc. Aisha, the lady serving/cooking our breakfast, was very friendly, efficient and attentive. Checkout was another "unmanned affair" being instructed to leave our key on the table.

Nice clean and comfortable place, good breakfast too. All staff i met were friendly and helpful. The only issue i had was the external noise, it is on a very busy road and some windows didn't quite close fully. However I would definitely stay again.

Everything was good. Except for the fact that there were only blinds and no curtains on the windows. So when the sun can game up we were up also. Good breakfast and a nice pub right down the street. I would stay again but would ask for a room with curtains

Shower was held by zip ties, stains on the bedding but other than that it was alright for one night. Front desk staff not too friendly, I guess it depends on who’s there

Hey all What a suprise this booking turned out to be. I cancelled initially to see if I can get a cheaper hotel, but rebooked for same price(😌🙏thankfully) £80 but worth it. It's in an ideal location of Newport, motorway within a mile away. The two major Welsh cities aren't far off - even Bridgend that I visited prior to checking in, isn't far away. The best thing about the hotel is it is operated by a family of people who care and provide the best customer service - a Pakistani family, so Muslims who book with the breakfast only option, can be rest assured that it is 100% halal. The signing in is easy and Umar makes it very quick and hospitable. There's loads of parking. Rooms are clean and very elegantly designed. Breakfast is delicious the young woman and the the chef provide excellent food and theres great options for breakfast too - thank you so much to you both. I was really impressed with the pear tree at the back outdoors as your directed to your room and the our host allowed us to take some for ourselves - the pears taste really nice by the way 😋 Forgot to mention there's not much to see in the actual city of Newport but shouldn't put you off from booking the hotel as I mentioned the other cities nearby. I'll be back at the hotel when I visit the North of Wales when I'm back soon. Overall the Gateway hotel is a smooth one night or a weekend stay - Thanks so much to the host and his family. Will be coming again in the future.

A lot of money has been spent on the hotel so you can safely ignore older reviews about the poor state of the property and furnishings.However the unfinished electrics are a bit concerning and the hotel signage needs improving - very easy to miss it.

Nice property that appears to be in the middle of a refurbishment. Reception staff had gone out when I arrived so had to wait to gain access to the property. Room was comfortable with newly fitted carpets, however no air conditioning or fan available, this meant leaving the window open and noise pollution from outside resulted in a disturbed sleep. Large shower in the bathroom with plenty of hot water and good pressure. Breakfast was average and only served until 8:30am.

A great trip, it was handy to Walk into Newport to catch the tea onto Cardiff for a concert. You can see a major reverb has been done on the property. Lovely and quiet.

My wife and I booked the Gateway just a few days before our stay, as we were attending an event in Cardiff. It turned out to be a very good choice. I'd rang in advance to see about early check-in, which was helpfully accommodated by the staff, and our room was just what we needed for one night. It was comfortable and clean, there was parking outside, and the breakfast the following morning hit the spot too. It was no more than quarter of an hour on foot to Newport train station, all main road and into the centre, and we had no problems walking back after midnight. Don't expect high-class luxury but if you just need a base for your stay before going off elsewhere, you won't go far wrong.

Very clean tidy and friendly staff

Ok for the price. Unfortunately no hot water in room.