This hotel offers the look and feel of a premium hotel, it just unfortunately lacks premium service. Very junior staff, polite and nice just not particularly helpful as most questions were replied with “ i don’t know” not let me find out for you, or help you find out” just straight up i don’t know, when you’re a tourist in a different city staying at a nice hotel, my expectations are higher. Everyone is very l pleasant and doing their best, i don’t hold it against them, but Arlo hotel group is large and has many locations so it seems to be a lack of training and accountability on their end.