IHG Management needs to fully review the properyt. No AC in the lobby, poor arrival experience. Check in Agents were rude and first day dinner Agent lied to us that there is a law in France that the inside temperature cannot be lower than 10 degrees of outside. Very uncomfortalbe stay with Front Desk and Dinner Servers and the room itself, they used a poor condition paint, looks horrible and cheap and for the size of the room, there is extremely small closet space. Dinner Food: It looked like they threw the vegetables with teh chicken to a plate. Tasta was not bad but presenation very bad. IHG needs to review the HOTEL and do some customer oriented training. Not every guest that stays at the Hotel is a "local" .

Great place in a fantastic area. Rooms are nice but my view was of an inner courtyard. Roof hotel has a great view but they are a bit of a pain there. Don't bother with breakfast at the hotel as there are plenty of cafes 5mins away with better coffee and croissant. Remember it is IHG so if you book through hotels.com you won't get points

Buena atención del personal , excelente ubicación

Wonderful. And the staff was exceptionally nice and helpful. We’ll stay there again.

Centrally located and extremely helpful staff

Jag och min dotter bodde här en långhelg fredag till söndag, vi är nöjda med allt på hotellet från incheckningen till utcheckningen, vi nyttjade frukost,gym och baren, vi åt lunch och middag på stan, vi kan om vi återvänder återkomma til hotellet.

We have used this hotel many times and always been happy with the quality

Beautiful rooftop view for cocktails and dinner

Lovely and perfect location.

Staff was friendly and helpful when we arrived. They spoke excellent English which was great for us. The location is close to lots of cafes and wine bars. The breakfast was amazing. Eggs to order, bacon, sausage, potatoes, crepes fruit, yogurt....fresh pastries.... Pretty much everything you would want in a breakfast. Even the view from the patio was stunning.

Room was clean

We felt that the staff was very helpful and provided good service. Also the location of the hotel was really convenient.

A good location. Rooms were great.

We stayed at Hotel indigo after disembarking a river cruise. The location was very convenient (we could have walked from the ship but for the weather). The room was spacious and very comfortable.

Good

Great location, first class hotel. Enjoyed our stay.

Hotel was lovely. Check-in was amazing. So helpful and knowledgeable on the local area. Plenty of options for breakfast. My only negative was the heating/cooling in the bedroom. We could not turn it down. It was so hot

Huge tv, bar fridge, bath robes and slippers, air conditioning, restaurant, Kerig coffee maker and nice bath and lotions offered. Really enjoyed this hotel.

Nice hotel in the heart of Chartrons, wonderful staff (that was very proficient in English) & close to everything in Bordeaux. We thoroughly enjoyed our stay here & wouldn’t hesitate to come back. This is city that is meant to be walked, & one couldn’t ask for a better home base to start from daily. Bring your best sneakers & go enjoy this gem in SW France. *cheat code* pay for the daily breakfast…. you can pick from the entire menu & have it served daily, in bed, & no extra charge! *And don’t miss the rooftop bar. Phenomenal views up there of the entire city w/ a full menu of drinks.

Hotel légèrement décentré mais tres accessible avec le tramways. Hotel rénové et bien décoré.