Felt like had traditional design elements and a beautiful hotel. Enjoyed the private hot springs (no reservation required). Good selection at gift shop. Enjoyed the complimentary samue loungewear, yukata wrap, hanten jacket and geta sandals. Breakfast was a good selection of different food items. Restaurants around town very busy, hotel has option to make reservation and eat dinner there.

This hotel was one of the best stays we ever had. Private Tub on the balcony, incredible kaiseki meals, right at the base of the tram and train arrival. Had a 10 pm ramen bar and an afternoon snack bar. This felt like the Japan we dreamed about.

Very easy to use train and cable car at Gora Station, Gora Park and bus stop. Japanese set breakfast was elaborate and good experience. Large room was well equipped. Nice to have free tea, coffee, snacks kimono and towels. Building and wooden hot Spring pools showing their age. Limited dining options in hotel or around town are either very basic or quite expensive.

It was a truly full-service, relaxing experience, even with our two kids in tow. Every detail and thoughtful extra made our stay exceptional. The kids loved their little kimonos and felt so included. The location was perfect -just a short walk to the cable cars, bus stops, and plenty of delicious food options. Our room was spacious, and the private open-air onsen was such a treat. The traditional breakfast included with the half-board was an adventure for us Westerners, but we wouldn’t have changed a thing. Such a serene, zen experience - highly recommend if you’re passing through Hakone!

お風呂が,ゆっくり入れました

Beautiful ryokan! The onsen were wonderful and the meals were delicious!

Poor organization of the breakfast. We were waiting for almost half hour and no body serviced us. We had to cancel our reservation of the breakfast.

ホテルのマッサージ店の方の対応が素晴らしかったです

Hot spring in the room was a bit dirty and the yukata clothes were a little dirty. Towels had a certain smell to them too. There are 3 private onsen rooms too, but you have to wait for a while because there is no time limit. Dinner and breakfast were included and delicious. Also had a bunch of other food amenities like yogurt (?), fish grill, and ramen, but I did not get to try.

外のお風呂や中のお風呂の老朽化がかなり見えた。 流石にパイプが見えてるのは萎えるので何かしらの修繕はしておいてほしい。

The hotel itself is great but the room is a bit dated. Overall it is clean and comfortable though. It is close to the Gora station and it is so convenient to travel around. Our stay included dinner and breakfast. Food is good and the servers are excellent. I like the 3 private onsens a lot. Though it is first come first serve, but usually we didn't need to wait.

客室露天風呂最高でした！！！

Der Royokan bietet alles was man sich für einen entspannten Aufenthalt in dem Hakone Gebiet wünscht. Einen sehr schönen Onsen Bereich und auch private Onsen. Das Essen war super, die Zimmer groß, sauber und traditionell eingerichtet. Wir würden jederzeit hier wieder übernachten

とても快適に過ごせました。お風呂が良かったです。貸切風呂も３つあって、予約なしで使えました。 食事も美味しかったです。夕食も朝食もバイキングではなく、ちゃんとした旅館みたいでした。 あと、強羅駅から歩いて数分なので、朝に荷物を預けて、手軽に箱根を楽しめました。おすすめです。

Wonderful sat and friendly helpful staff.

Few shops that are open late and close early. Many not open at all. Plan ahead for meals.

若いスタッフが多く

The hotel is pretty old and dirty. Walls are stained, and there is an overall smell that is not pleasant. The food was not very good so we chose to go to restaurants instead of eating the dinner there after one try.

Loved the onsen at this property! The dinner and the breakfast were also a great experience!

Overly priced; - Both quantity and quality of food in the dinner are not up to the standard for onsen hotel - Shower is completely outdoor, it's freezing to take shower in winter time - The open-air bath is not hot-spring water which is not explicitly specified on the booking page