We did have a shower drain issue that flooded the room. Hotel management quickly moved us to another room. We were there just one night.

Many grest places to eat and shop nearby.

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Beautiful room with balcony overlooking the church square. The room, lobby and hallways were very clean. The location was perfect for seeing Heraklion. On the edge of the old town with pedestrian streets but the hotel was close to a main street with bus service and taxi's could pull up right outside. The main restaurant street was less than a block away.

Great location and very friendly, helpful staff!

Μεγάλο, φωτεινό δωμάτιο με μπαλκόνι και άνετο κρεβάτι. Καθαρό, σε κεντρικό σημείο της πόλης.

This was such a lovely stay! Walking distance from many great bakeries and restaurants, and the desk people were so helpful with everything! Amazing time.

Il bagno è un po’ da migliorare ma per il resto ci stava sopratutto il frigo con tutte quelle bibite e alcol ci stava

The room was nice. Breakfast is not great.

Nice hotel

Clean room

My husband loved the balcony with the beautiful church view. The room we stayed at a little small for me especially in the bathroom area.

Very clean

The staff was lovely and the area and location close to everything was very convenient

In my room (304) half the sliding door to the shower was gone. The other half leaked at the seams so that there was after every shower a lake next to the shower. Staff said it happened 2 days before I arrived. There was also a weird smell in the shower and quite many black spots. Quite many other things in the (for 4 stars) small and very badly designed room were on the verge of breaking (a chair,a light in the ceiling,towel hanger in the bathroom). Also the fridge was never refilled. Room service worked well and the common areas were nice & clean. Staff was OK,not overly friendly (when you come in again in the evening they often ignore you and dont say hello). Overall for the price I expected a better experience.

great location to walk to shopping, restaurants.

Nice hotel in a fun great location. Water pressure and temp were amazing. Comfy bed, much better than the Airbnbs we have been staying at. Staff were super nice and helpful and we appreciated being able to leave our bags at the front after check out so we could explore. Thank you!

Loved the location. You hear the church bells which add to the charm. The rooms are soundproof when you shut the balcony doors. Also great location to walk around the city center.

Everything was good.

Very comfortable bed and room and great shower with amenities. Very clean and a very nice and friendly reception.