Clean rooms, beautiful mountain view

Overall it was a great stay. Great location. Friendly staff! Clean grounds and facility. And very safe.

I have stayed at this property before staff is friendly and hotel is clean

Convenient to many attractions

Great staff, rooms and common area clean, would stay here again.

Everything was perfect from the greeter at the desk to the comfortable, roomy room to the delicious breakfast selections and the lovely evening outdoor fireplace. We think it is our choice from now on in Pigeon Forge!

Very nice hotel and new

Great place walking distance to alot

Clean rooms, comfy beds, nice staff.

Nice place

Very nice!

Very clean great staff great accomdations a 10

Breakfast was lackluster, they were slow to refill items. Toaster was toast on one side.

Great friendly staff. Very clean, well kept property. Convenient to everything. Easy parking. Breakfast was just ok, but plentiful. Really enjoyed our stay.

Room was clean! Staff was friendly. Breakfast wasn’t great but just a basic hotel breakfast so it was fine! The slide is no longer at the pool so my kids were disappointed about that

I’m a stickler for cleanliness but I think some of the things we had would bother those who aren’t sticklers too. We had a string or floss left on our floor from a pervious guest (I didn’t pick it up to investigate). There was a stain that looked like it could be blood and foot prints on the headboard. I used disinfecting wipes I had to wipe it and they came right off so it just wasn’t cleaned. There were chips in the shower floor and mold and mildew on the shower wall ( see pictures) and in the grout along the base of the shower. Our tv didn’t work properly and actually didn’t turn off when wanted to go to bed. To their credit staff were responsive to this and were able to call someone for help to get it fixed. The new lady at check in was probably the best thing about our stay. She was super kind and welcoming! Our room was also on the first floor and quiet. Overall not the level of quality I expected.

Staf was super nice, coffee all day, quiet pool area to unwind

The room was amazing but no one came to clean the room or restock the things we needed

Friendliest staff I have ever seen- everyone all over the place- so many smiles, hellos, and just kindness. Right in the middle of the action of Pigeon Forge and nice

The hotel served the purpose of our visit... clean, safe area and good location. The check-in staff was awesome. We booked the king with the couch bed. The couch bed mattress was EXTREMELY thin. I barely weigh 100lbs and I felt every spring and lump. I didn't get much sleep the first night. I reported it to the clerk at the time and she was nonchalant and very sarcastic. She said there were no more rooms and she informed her manager so her job was done. No problem solving skills whatsoever! I asked for 3 more thick blankets and slept on top of them the second night. That allowed me to get enough sleep the second night to drive home today. Although I frequently find a Fairfield hotel for my travels, I think it's time to switch to something else. The breakfast was awful also. After my workout (only one functioning treadmill) I arrived to breakout with 30 minutes to spare. Two of the three hot meal trays were empty. After the host passed us twice, I asked were more food coming out. That's when she filled one of the trays with eggs. One crossiant sandwich was placed in the third one. Usually this is my go to hotel but it will be my last. Hope this help someone!