Do not stay here if you have children with you or if you expect basic cleanliness, maintenance, and customer service. Our experience was terrible from start to finish. When we arrived, we could not access the property because the parking and check-in instructions were missing or unclear. We spent nearly five hours waiting in our car, calling multiple phone numbers, sending emails, and leaving messages. No one responded. The only reason we eventually got into the unit was because Hotels.com helped us reach someone. Once inside, the problems continued. Much of the furniture was broken, damaged, or looked like it was barely holding together. The pillows were old and musty, there were stains on the mattress, and we found bugs in the room. The air conditioning did not work properly, and the overall condition of the unit felt neglected and poorly maintained. The window coverings were also nonfunctional. Because the unit is on the third floor facing Yonge Street, traffic noise, music, and late-night activity were extremely loud. To make matters worse, the patio door would not close properly, making it feel like we were sleeping on the street. Getting a decent night’s sleep was nearly impossible. The complete lack of communication, poor maintenance, cleanliness issues, and noise made this one of the worst accommodation experiences we have had. I strongly recommend looking elsewhere. if

check in was a bit delayed due to cleaning. (Our check-in was at 3, we got in a little after 3:30) Apart from that, parking was quite easy to find along with great public transportation and restaurants near by. I would stay here again, very justifiable for the price.

Parking is a bit complicated.

Convenient location, right above the subway. Getting the keys was a bit confusing. There was construction during our stay that started at 7am on weekdays.

Our stay was disappointing overall. The check-in process was frustrating from the start because we were sent incorrect access instructions, and when we finally located the lockbox, it was empty. We also had to use an external third-party site to submit the security deposit, which felt inconvenient and unprofessional. The apartment itself was not cleaned to an acceptable standard and had a strong, unpleasant odor upon arrival. The Wi-Fi was unreliable throughout our stay, with frequent signal drops and connectivity issues. What was most frustrating was that several advertised amenities did not match reality. We specifically chose this property because it was listed as having a fireplace, but there was no fireplace in the unit. The listing also advertised a 43-inch TV, but the actual TV appeared to be much smaller, closer to 32 inches. These details may seem minor, but they factored into our booking decision and contributed to the feeling that the property was not accurately represented. Parking was another major issue. We paid for parking access but were not given access to the P4 garage as promised. Instead, we had to rely on residents to badge us into the parking area, which was both inconvenient and unacceptable. The only positive aspect of the stay was the view, which was very nice. Unfortunately, the numerous issues with check-in, cleanliness, inaccurate amenities, parking access, and Wi-Fi overshadowed that benefit. Based on our experience, we would not stay here again.

It was good. Since I was just alone. Unfortunately to retrieve was keys was confusing and quite complicated since I was not tech savey and being a senior. Maybe the best thing would transfer the location of the keys somewhere in the mail room or near the reception area.

It's a nice place to stay, very convenient.

Excellent

Poor communications between the owner and Expedia. Don’t know how this can category as hotels! It was a very bad experience and not a regular hotel check in! It caused a big trouble to clients check-in. Unexpectedly spending over 2 hours in the phone.for all check-in procedures, no “real person” helping, very improperly. Don’t think will choose it in future!

객실에서 베드버그 피해를 입고 얼른 퇴실하면서 고객센터로 사진을 보내고 피해사실을 공유하고 조치를 요청했으나 일주일이 지난 현재까지 아무런 회신이 없습니다.

Comfortable, well-appointed and clean home base in a perfect central location for meetings that were all over Toronto. The kitchen was great for a home cooked meal as well as breakfast every day while there were plenty of high end restaurants and pubs for the evenings.

Despite two issues, floors are in disrepair and the parking spot being used by someone else on the second day (resolved after contacting them and finding out it was an employee), it was a well kept place and a pleasant stay. Good area with lots of amenities and easy access to the highway. Really easy to hop onto the subway as well.

A cozy, well-kept apartment that made our trip stress-free.

Staff were very courteous. The building itself was clean and well maintained and the location was very convenient with lots of amenities around. The only issue was with the unit itself. It seemed tired and in need of a fresh coat of paint, a new bed and a new, more comfortable couch.

Very smooth experience overall. Clear instructions and a well-prepared space

We had a really pleasant stay. The apartment was comfortable, tidy, and easy to enjoy.

The apartment was clean and organized. All instructions were clear.

Great place to stay

The space was bright and nicely arranged. Made our trip more enjoyable.

Everything run smoothly from check in to check out. No complications.