Paying 800 euro + per night, I had expected service to be comparable to other 5 star boutique hotels.
Reception was somewhat slow and there was no advice around a major event that would shut down easy road access to the hotel on the day of arrival. Chaos.
No greeting at the door. One person working reception only.
Hotel wasn’t particularly busy, but no room upgrade.
Constantly bumping into cleaners in the hallways and lifts.
Steam and Pool seemed to be frequently out of order.
Service at the restaurant was poor. Even when not busy.
All fine for a 3-4 star hotel, but this is not marketed as that - with pricing to match.