This was the worst hotel choice and the most disappointing customer service experience I have ever had. The biggest issue was not only the refusal to change my reservation dates, but also the complete lack of empathy and accountability. After contacting both Expedia and the hotel several times, each kept referring me to the other. Expedia confirmed that the hotel had rejected my request, while the hotel denied being contacted. I even have a screenshot from Azra, the Cluster Reservation Agent, stating that Expedia never contacted them, which directly contradicts Expedia’s information. I was not asking for a refund, only a date change due to circumstances that made my trip impossible. Every other hotel I had booked for the same trip showed flexibility and offered a solution. This hotel refused. Having lived in Istanbul for five years, I know the warmth and hospitality the city is known for. Sadly, this hotel showed none of those values. I felt that keeping my payment was more important than treating a guest fairly. I WOULD NEVER RECOMMEND THIS HOTEL . A hotel’s true quality is shown when problems arise, and this team failed to provide even basic customer care.

Oda çok geniş ve ferahtı. Banyo temizdi. Yastıklar iyileştirilebilir, yatak fazla yumuşak o sebeple biraz ağrı ile uyandım. Kahvaltı çeşitli ve çok yeterliydi. Tek rahatsız olduğum şey bazı milletten gelen insanların davranışlarıydı. Açıkcası sadece o milletin insanlarının otelde bulunması beni rahatsız etti. Rahat bir giysi ile kahvaltıya inemedim çünkü yuhaf bakışlara maruz kaldım.

Worth the money to stay in there.

Keyifliydi ve oldukça titizlerdi

Everyting was good. Thanks

We checked in at 8:30pm and the Hotel staff were really helpful and checked us in and one of the staff members came with us to show us the room and amenities in the hotel, which was really helpful. Clean and family oriented hotel.

Tek gecelik iş seyahati nedeniyle bulunduk. Bu sebeple beklentilerimiz basitti. Temiz bir oda ve banyo ile yeterli bir kahvaltı. Otel her ikisini de karşıladı. Yatak gayet rahattı. Odalar sessizdi. Ancak konum çok nezih bir yerde değil, beklentileri buna göre ayarlamak faydalı olur.

Everyting was good. We will come back again

Fijn verblijf gehad.

Seyahatimiz sırasında 1 gece konakladık herşey mükemmeldi kesinlikle tavsiye ediyoruz

güzeldi

İlgi alaka ve temizlik çok güzel

Çok güzeldi temizdi ilgililerdi

İyi bir yer…………… Zzzzzz

Temiz ve kullanışlı bir konaklama oldu. Tavsiye ederiz

.

Hotel staff was exceptionally brilliant helping us with taxi services, providing a good room and anything we needed help with, had great breakfast every day We had amazing time Mohammed was really help full and spoke good English and guided us with all our inquiries and kept our Luggage are check out and have us space to change before we went to airport It was really 5 star Service we had by all the hotel staff. We are really thankful 🙏

My mother recently stayed at this hotel in Istanbul, and she was very happy with her experience. She was traveling alone, and she felt comfortable and well taken care of throughout her stay. The staff were very kind and professional, and the overall service was excellent. The room was clean, the bed was very comfortable, and the breakfast was perfect with a good variety of fresh options every morning. The location was also very convenient and made it easy to access nearby shopping malls and other attractions. Overall, it was a very pleasant and safe stay, and we truly appreciate the hospitality.

Sauberes Zimmer, gute Anbindung, freundliche Mitarbeiter. Sehr empfehlenswert!

gayet guzeldi temiz ve lokasyonu guzel