Title: Avoid Laundry Services—Destroyed a Designer Item
and Refused Liability
Review:
I recently checked out of the Radisson Blu Iveria Hotel in Tbilisi, and I am deeply disappointed by the catastrophic failure of their laundry service and the subsequent lack of management accountability.
I entrusted high-end luxury garments (including Loro Piana and Zegna pieces) to the hotel laundry. Despite the explicit manufacturer care labels stating "Dry Clean Only / Hand Wash Cold," the staff completely disregarded the instructions. They dunked the items in hot water, causing extreme shrinkage, permanently destroying a Zegna top of the line piece and rendering the clothing unusable.
When I contacted the management team, they completely dodged their legal and professional responsibility. Instead of offering an upscale service recovery, they hid behind a bureaucratic internal policy—claiming garments must be inspected within 24 hours of delivery and before checkout. Structural heat and water damage to premium fibers are hidden defects; guests cannot see structural shrinkage when garments are returned neatly folded or wrapped in plastic.
For a property claiming to offer a premium experience, destroying personal guest property through operational negligence and then using a policy loophole to escape liability is unacceptable. I have escalated this file directly to Radisson Corporate (ccare@radissonhotels.com) and am pursuing a dispute through my credit card issuer.
I
