Staff were ok however they have a very weird booking system for dinner tables no one seems to know how to actually book Most of the reception staff can be hit and miss I am part of an interracial couple and they would be so helpful to me but not so much to me which is weird - wouldn’t come back again unless they do real property update

The staff were excellent. Pity the spa is closed, everything else was great

Staff did its best to cheer and serve us but our morale was down due to No power most of our stay.

Troutbeck did not disappoint. The staff was very welcoming and accommodating. It was cold in the evenings and mornings but the rooms had electric heating pads to make the beds warm and comfy. The big hearth fires were a nice place relax. Good menu selections and breakfast buffet.

It was an amazing experience. I highly recommend this resort especially those who like cool weather conditions

Gorgeous setting, beautiful room, quiet retreat, kind and helpful staff. You can’t go wrong.

I used to stay at Troutbeck back in the 60s as a child and this was a nostalgic trip for me. For the most part everything seemed to have been beautifully maintained with the top rooms having had an upgrade - all seemed brand new and the bed was soooo comfortable. The staff were beyond friendly and helpful and even gave us a free upgrade. I love that they honour Major “Mac”, who I remember well, as he developed the dam, pine forests, and the hotel, and gave support and upliftment to the local community. The road to Nyanga from Harare is good, and I encourage anyone thinking of going to do it! They need foreign visitors and it’s such a wonderful experience. The lake and World’s View are magical.

Only Leonard and Xavier were good at customer service. The manager called Roy is young and inexperienced. No hot water for two nights despite Alerting the duty staff. It is no longer that Troutbeck we used to know back in the days.

The hotel and the town itself was absolutely lovely. Wouyhave preferred a bigger selector food and drink options but we were staying mid week so maybe it would be better at the weekend. Shout-out also to Froggy Farm in Juliasdale which makes an excellent place to stop on the journey to the resort.

It’s very nice and cool, excellent location with a great weather, friendly staff. Expedia booking did not go through seems there was a disconnect with the property

Was a good experience

Staff very friendly and supportive. Old school style.

Loved our stay. The views are spectacular! The staff, amazing. You feel welcome from the moment you get to the gate. Shoutout to Mr Webster, Mr Exavier and Mr Edgar (amazing cocktails) Ps all staff are amazing just got to interact with these gentlemen a bit more. Serene and great place to relax. Great for couples and it’s family friendly as well. Wasn’t able to do many activities due to the cold but if you don’t mind it there’s lots to do. A must visit! Will definitely visit again soon 😊

Great place

The hotel experience was amazing staff were very complimentary and responsive

Beautiful scenery of the World's View and the national park. But the road to the resort was not good and conditon of the hotel was around 3 stars. But it was calm and cozy.

Excellent facility and great customer service

Its a unique beautiful place matching international standards in all aspects.

Clean and beautiful ,serine views and neat rooms.Just a heads up,not a good idea to book with them whole they host a conference, the place then over crowds and you get poor service if you are not part of the conference ,

Already looking forward to revisiting it the next time I’m in Zimbabwe