The Staff in the property are amazing especially a lady named Angel. quality of the breakfast, coffeeshop / bar and the view are all great. Location is prime and very safe for tourists not familiar with the city. We very much enjoyed our trip.

Everything was good

Breakfast was fantastic

Property is located at very nice and centrally. However the property is bit old and room are not renovated. The staff is just amazing, above and beyond to take care of their guests. Restaurent can have a bit of more variety on the buffet breakfast or lunch/dinner

Dejligt sted at komme - man føler sig hjemme

Delicious

Excellent customer service throughoutbthe stay. Very friendly and helpful staff. Nothing is too much to ask.

Room upgrade

The room was quite comfortable from the bed to the shower. The shower water pressure is pretty good but the tub is higher than the bathroom floor so it can get awkward. Also it is closed by a curtain and although I am very careful to close the curtain during a shower some water always ended up on the floor. Some of the bathroom amenities could use some fresh calking or paint. Overall it was a good stay.

Staff responsiveness

Had an amazing stay...Great hotel.

Trevlig och hjälpsam personal och rent och snyggt hotell

Steeds opnieuw vriendelijk onthaal aan de receptie bij het inchecken en een vriendelijke en vlotte bediening in het restaurant

Het is hier steeds opnieuw thuis komen voor ons

Steeds opnieuw thuis komen

Steeds een vriendelijk onthaal en een goede bediening. Enige minpuntje is het onbeveiligd netwerk van de WiFi. Dit kan voor sommige toepassingen problemen geven bij belangrijke toepassingen

Steeds opnieuw thuis komen

Best

1. Good service and welcoming approach of staff. 2. Consistency of experience amongst the various Serena Hotel properties.

Food variety was poor