We had app. for complementary massage and we went and waited for 45 minutes and knocked on the door and no one showed up

Variety of food available on site

All restaurants in the hotel are open without air-conditioning and it was very hot . No verity of food at all. Mostly only spicy chicken. Stuff was very friendly and it was nice

Sugar Bay is beautiful. It's quiet and smaller than super-resorts. The food was good - Sizzler steakhouse was outstanding. Getting to the hotel and accessing excursions was easy. Staff was friendly and accommodating. Would highly recommend.

My family of five stayed here August 2025. I read all the reviews and did my research before booking. If you want paradise, Sugar Bay is NOT it. The staff is very rude. The food is mediocre at best. You only get to eat at one of their restaurants per a 5 day stay. Never had this at an all inclusive before. Had to pay to eat at the other restaurant. There is absolutely nothing to do at this hotel in the evening. It was dark every night by 6:30pm, which I didn’t realize when I booked. Barbados is a no for me. We had a rental car and ventured out twice. It was horrible. My family has done all inclusive at several different Caribbean locations, this is by far the worst overpriced place we have stayed. The water was not the Caribbean blue I have seen at other islands. My opinion is go somewhere else for sure!!

The buffet selection, particularly at breakfast, was a bit underwhelming and could benefit from more variety. On the other hand, Umi and the Steakhouse were absolutely amazing, both offered a fine dining experience that truly impressed us. We also appreciated the freedom to explore the local restaurants on our own, and we celebrated our wedding anniversary at The Cliff Barbados on the 3rd, which made for a very special evening. Room was ok, with a garden view. That said, we want to sincerely thank the incredible staff. What an amazing set of individuals from the doormen to the service team, who made us feel not like guests, but like family. As a woman born into African culture, I deeply appreciated the humility and warmth of your team. Their spirit of “ubuntu”, the belief in a universal bond of sharing that connects all humanity, truly shone through in every interaction. (Lashonda, Nicholi, Joan, Helen, Breanna, Aliyah, Akel, Brandon, Ashwayn).

I loved the staff. Unfortunately, the garden view room we were supposed to have was of the road. Also, there was too much sea week which killed the whole beach vibe and forced us to use the pool instead. There should be a warning that seaweed will be there!

The staff was friendly but their ability to provide a comfortable room temperature was impossible. For thee days of my holiday the ac in my room did not work and I was told again and again that it was working. The maintenance person came to my room, acknowledged it was hot then went to the front desk and told them it was working. A fan was sent up on the second night. This happened for 3 days!!!! Don’t gaslight me! What was suppose to be a relaxing holiday for my daughter turned out to be a disaster! The only thing that saved our experience was the beach

The front desk was very helpful an nice! Food was good! The buffet had lamb chops that were excellent. Drinks were amazing. Overall great place an I would go back.

Great, friendly staff. Food was consistently delicious. Beach is gorgeous, and facilities are constantly cleaned throughout the day.

The food was very good at the buffet and both restaurants. The property was nicely kept and the room was very pretty and cozy. Would definitely visit again.

Amenities, food options and staff was excellent. Room was small. Bathroom was very difficult to move so small and no hot water. Constant construction going on in our area of the resort by staff so disrupted our quiet stay. Love the staff and food options. Comfort of room very disappointing.

Great staff! An excellent variety of food options that didn’t become repetitive for the week of our stay.

Food was amazing! Staff was accomendating and friendly. #1 resort in Barbados.

All good

The staff was excellent and very accommodating!

nice beach and the staff were very nice.

Great food selection, drinks were excellent, friendly staff I would recommend the resort to my friends and family.

Access to the beach was great. Great staff, good entertainment and food. The beds were small, a clicking/cricket type noise all night. Dress code policy for dinner not highly visible, and seemed only enforced for some of the guests.

Everything was great! The hotel was well maintained, and the service was excellent. The pools were clean, and the food was good.