Room was clean enough, and had all the basic amenities. Staff was very polite and helpful.

Ok

The food and the drinks was A 1 . Me and my travel group of friends was well taken care of .Quick transportation and very close to the mall and the nightlife . When you go to the bar ask for a strawberry margarita with Don julio. They make it the best in kenya . Very good staff as well .

Staff was so friendly and attentive, especially Silvia she was the best! Always staying on top of orders and giving advice.

Good customer care service

Very responsive and friendly staff. The only thing that I didn’t like was the breakfast that they serve. The options of what you can get is very limited. And the food is just not tasty at all. It’s below average compared to other places I’ve visited.

Das Hotel ist ziemlich hellhörig und in die Jahre gekommen. Die Betten sind sehr bequem und das Personal wirklich fleißig.

La camera in cui abbiamo soggiornato era fredda e molto molto molto umida…

Great location Simple but comfortable room Hot water is a mystery Smart tv can’t open Netflix

The environment is amazing and the chef made amazing meals. Very fresh food and great juice options. The staff were also very warm and offered support.

tranquille

Hotellet ligger veldig sentralt nær Westgate kjøpesenter, som er et fantastisk et, og har en god og rolig atmosfære. Store rom med alt av fasiliteter. Personalet var helt fantastiske så koset oss. Anbefales på det stærkeste.

We reached out via Expedia days to check-in to request for a refund or amendment, the Hotel advised that they would reach out on status, they never did despite the reasons given for the request. That was rather distasteful and the lack of communication was most regrettable.

Worst stay I’ve ever experienced. I booked and paid the hotel through Hotels.com however when I got there, they made me pay the rate I already paid a second time, charging me double because I had a guest. This was so unheard of, and I felt completely unsafe in a country I didn’t know at all. This is at very best a 2 star hotel, towels had a bad smell, the room door couldn’t be locked, and there’s no A/C or heater in the room.

This is one of Nairobi's best kept secrets. Great, serene ambience you could as well be on a safari with all the wildlife around you. Great friendly staff and one of the best food I have tasted in an NBO hotel. I will stay here again and again.

Great convenient location. The hotel is nice although a few minor enhancements would make it excellent. Overall good value for money.

Calme et personnel super disponible

The lights in the room were quite dark and dim. There’s no aircon.

West Wood Hotel is a special place. Very conveniently located in West Wood, its backyard makes you feel like you are already on safari with monkeys, did-diks, bee-eaters, etc. Very friendly staff and nice rooms.

Great location and setting -- almost like the safari has begun with monkeys and did-diks in their back yard "jungle." Very friendly staff. Nice rooms. Quiet.