This was my second time at County Lodge hotel, my first time was back in April 2021. I noticed major upgrades in the room from five years ago. The room itself was nice and modern, with good lighting. And the view of the city is amazing, with a large swimming pool and areas to relax outdoor. I had one issue with the AC not cooling and was given a different room. The refrigerators in both rooms were not working, and were old looking. And it would be nice if there was a chain lock inside the room door for security and privacy. But the one major problem I had with the hotel is the level of customer service. I experienced the same thing five years ago and nothing has changed. When I went for breakfast, the staff ignored me. No one came to ask if I needed anything or even direct me around. I experienced the same treatment five years ago. I noticed however though that more attention was given to the Lebanese and white guests that were there. But it looks like they ignore black men who are guests at this hotel. Also the location is very remote and unless you have a private car to take you around, it is difficult to get around the city. For these reasons I will not return to this hotel again.

My first experience was good

Breakfast is good Bed is comfortable Location: nothing arround so you need to eat at the hotel and prices are really expensive ..too much!

I will love to come to visit again.

The view overlooking the Lumley and Juba mountains and the beautiful beach is exquisitely spectacular.

Room was cleaned but air conditioning wasn’t working properly.

The food

Upon check-in. The receptionist could not location my reservation that was booked through expedia, and this further delayed us getting to our room. I had to dig into my email and find confirmation, and do all kind of screenshots and forward to this email address. It was too much. They took what was sent and allowed me to proceed. The room was great and spacious with incredible views overlooking the town and sea. Balcony area was cool also. No complaints about the room. Nice size TV, comfy bed, comfy pillows. The shower is not fully enclosed, so water does get all over the flow. I didnt like that, as I'm used to fully enclosed shower. The hotel provided complimentary breakfast, which we enjoyed. Lunch and dinner were not complimentary, and the food was definitely overpriced. I had no staff issues, and enjoyed seeing the very attractive servers they have. All of them were beautiful. I didn't get to access the pool or fitness center due to personal schedule, but will definitely come back and enjoy all in full. Checking out was a headache also. Once again it took way longer than it should've, as it held up the awaiting taxi driver, and we also missed the ferry due to this unexplained delay. Please do better with the check-in and check-out process so that they are speedy. I will recommend printing out your confirmation and bringing it with you to show in person to speed things up. They didn't email/call me to confirm that my room was set prior to official check in.

The property is well kept clean .The managers and staff are very polite will like to visits again

It was wonderful to be back in Sierra Leone, and given your hotel's reputation, I was excited to stay here. However, I was surprised to find both the hotel and restaurant rather empty. I was also disappointed that the breakfast menu was almost identical for the entire week, perhaps due to the low occupancy. Other hotels in the city, even with fewer options, make an effort to change the menu daily. I was also surprised to be asked for a card charge at checkout, which is something I have not experienced at other hotels. The reception staff did not always seem to prioritize customer service, as they were sometimes seen eating snacks or using their phones at the counter. Additionally, the Wi-Fi was weaker than expected. The restaurant manager was very friendly and helpful. Overall, I was disappointed with my stay as it did not meet my expectations. I hope these issues can be addressed in the future.

We had paid for reservation for 4 rooms for 4 people. Arrived late night/early morning 3.00 am and find out there are no rooms available because the hotel is being renovated. They directed us to go to a different hotel providing no further assitance. Why they accept reservation and payment when the rooms do not exist is any body's guess. They left us starnded. What if it was a family who has never travelled to Freetown before. Bad experience.

Second visit. Staff is friendly and helpful. Beautiful facility in a city where it is difficult to find such accommodations

Overall everything was okay, great place to stay.

My first time at County Lodge hotel was good. Upon arrival I was greeted and welcomed. The room was was very spacious, and I like the outdoor area. The bathroom though needed some work. The water faucet was spraying water all over the bathroom counter and floor when you open the sink. The hot water took a while to come on. My only issue was when I went downstairs to eat the complimentary breakfast. The waiter, who was a bald headed guy did not even acknowledged me, he went about wiping down the table. The view from the hotel is amazing. And the WiFi is excellent.

Very fast Internet and friendly staff. No nearby restaurants, shopping centre and other facilities.

This hotel has just gotten better over the last few years. Its really an exceptional place to stay in Freetown, very clean and comfortable, and a great value for the money.

The Country Lodge is my favorite hotel in Freetown. It has the best view of the ocean and town (from top of Station Hill); reliable wifi and very friendly staff. Most rooms have verandas overseeing the ocean; there's a gym; tennis court and pools. And it's also far from the hustle and bustle of the city which (for me) is a huge plus. Highly recommended.

The Country Lodge Hotel has a magnificent view of the Atlantic Ocean and Freetown from the top of the Hill Station. It has a gym and two swimming pools (one for kids) and the best wifi in town (I could download a 50 min movie in 10 minutes). The access road to the top of the hill is quite bumpy, but manageable even during the rainy season. The bar food menu is not great and it's the only one available during the rainy season. The main restaurant (open the rest of the year) has a much better selection of food.

Amazing!!!!!!!!!!!

Nice large room, generally clean and comfortable and staff is friendly and switched on. Food was so, so with some dishes very good and some dishes very disappointing. Wifi surprisingly good, very few power outages, very poor water pressure in the shower.