The friendliest staff in all of Madrid. Excellent hotel in a beautiful neighborhood.

The location, staff and room were all excellent. Even being on a busy street I was not able to hear much of anything happening outside and we were there when Spain entered the World Cup finals and won. Will definitely book again on my next visit!

Great comfortable rooms. The room was clean, great air conditioning, bed was amazingly comfortable and large. Centrally located around shopping, markets, and restaurants. Staff was kind and helpful. Breakfast was average. Really nice hotel. I would definitely stay here again.

What a beautiful property and right in the. Entre of downtown too. Loved our stay.

We were just there for one night before heading to Valencia. Fabulous location. The staff was very helpful. Great location close to lots of dining options.

The front desk acclimated me with a super early check-in. I couldn’t have been more greatful for their hospitality. Best pillows I’ve ever slept on!

Lovely staff with incredible staff! Great location

Séjour au top, personnel accueily

Har ingen ting å utsette på hotellet. Det hadde en hyggelig atmosfære med imøtekommende personale. Ligger veldig sentralt med mange flotte restauranter i umiddelbar nærhet.

最高の立地と良いサービス。

Great location in the heart of Madrid with excellent views and a friendly staff

Excellent location, very quiet, lovely breakfast choice, staff very friendly felt very at home

The beed was kind of dated. Had to stay in the middle of the beed to get some support, as if they have seen better days. Pillows weren't that good.

Wonderful staff. Felicia was amazing and caring. The room was large and quiet. The location was perfect with plenty of cafes, restaurants and things to do.

El hotel es el mismo de hace varios años, la zona por la noches no es muy agradable, mucha basura. En recepción al principio muy amable, pero ante una situación me han dicho ”Esto no es el Ritz”. Por lo demás el desayuno bueno, las habitaciones también. Es una cadena de hoteles bastante aceptable.

Location was perfect and easy to find from the metro station, it was a short walk. Lots coffee, shopping, and food close by. Felt very safe and secure as a single female traveler. The room was so nice, a great bed! Staff was also helpful when I asked for directions and recs, and booked me a taxi to the airport. Would definitely stay again!

I really enjoyed my stay. The property is in a nice neighborhood, a little street that’s pretty quiet and pretty. It’s also a twenty minute or less walk to just about everywhere you’d want to go. I was navigating effortlessly at all times of day. The room was cozy (for a solo traveler perfect size, but maybe cramped for two or more) and well maintained with what I thought were high quality materials, nice tile in the bathroom, comfy carpet, nice bedding, pretty furniture. I loved the giant flatscreen that allowed me to stream Netflix (or Apple TV if that’s your preferred app). They had lots of tasty snacks in the mini bar which I enjoyed every night. The complimentary water was really appreciated on these scorching hot days. They had a room service menu with a QR code to order but unfortunately it wasn’t working for me. I found myself so comfortable here that I actually skipped a few plans in my itinerary just to fully relax and enjoy the room (and dodge the blazing sun outside). The one demerit for this place was the breakfast. It was disappointing. They have a nice selection of fruits, cheeses, and cold cut meats but the hot options were kind of gross. For example, they served potatoes that tasted still partially frozen on the inside. The “bacon” was typical of Europe, nothing a typical American would recognize. But that didn’t damper my experience. The staff were super friendly and helpful. I’d happily stay here again.

Poor design,and poor breakfast. It does not worth to what you pay

Staff is very helpful and considerate. Good breakfast and great location. Room is a bit small but bathroom is above average. Comfortable and a decent value.

The staff is absolutely incredible and helpful to every need. The hotel is very well located and the rooms are exquisite !!