I was even upgraded to a better room

Trevliga personaler

The hotel is close to airport and the hospitality is great. The room i was given to stay it was in terrible state the bathroom very poor no hot water and no Internet, I was very disappointed the pictures and description they put online it doesn't much also the background noises 😢, after explaining to the receptionist then she gave me a better room.

Peaceful.

Roaches (bugs). No Shower towels. (Had to ask for towels in the room for 2 hours.) This is a 2 star Motel faking as a 3 star Hotel. Very loud with the location. Thin walls and road round about do not mix. Use earplugs just to sleep.

Anyone checking in this hotel need to be carefull. They will scum you by let you check in 30 minutes early then when you check out they will charge you 1 day extra

Trinity hotel is my favorite hotel whenever I am in Addis, which is several times a year. It is very well located, close to the airport and within easy walking distance of shops an restaurants. The staff are always very friendly and helpful. This is a relatively small and inexpensive hotel that has been there for many years. Recent expansion and ongoing renovation only makes it better.

Felt like I was sleeping on the floor. Noisy place day and night. Don’t spend your money at this horrible place.

They stole some of my property. Will not go back again.

Very convenient. Excellent location. Very friendly staff.

Only location advantage and the staff are nice but cleaness of the rooms is poor water was not available during the day time

Upon arriving at the airport i had a very tough time finding the shuttle bus that was supposed to take me to the hotel despite making prior arrangements. The staff and cleaners are nice with the hotel located at a busy intersection across edna mall with plenty of shops around. The Achilles heel to my experience that lead me to give this hotel a poor review was that a few weeks after my stay i noticed that a white good quality dress shirt and about 2 litres of hand sanitizer that i had brought from Canada were both missing. All of this despite the fact that i consistently tipped staff there. I am disappointed by this and warn all guests to LOCK EVERYTHING UP. Including all of your clothing. I will never return to this hotel and recommend others don't as well. You've been warned.

Good location. Cleaning of surfaces was insufficient. Dust and crumbs on table top. Hotpot did not work. Broken electrical outlets. Food service was slow. Reservations requested was not available. Was not able to get refund on the differrence.

Wow😅 it was my first time staying a whole week in Addis, really I feel that I have left a family in this hotel I should come regularly visit. The whole staff were so kind, lovely and careful. I’ll never forget them. I send them from here 😍 love and appreciate.

It really need to have more trained staff . The customer service including the manager’s handling of things was so poor.

Hotel is l ok cated in a congested area and is not so clean

The place is very clean, food was OK, I had defficult time with the person serving the food he does not understand English to order the food and they need some one at the resturant to understand customer's order Iwas having a problem at the first day with hot water, and the water fill up the tub, they really need to fix this problem when you take a shower meaning the water fill up the the tub but when I called the reseption, they resolved the issue right away. I would like would like to thanks the manager and each one at the reseption Sharon Mehari, Sharon Ghebremivael the night shift crew of outstanding job. Hiwot the morning crew and most of all the cleaning crew Elsa and the beautiful Berhan for their outstand job they do. Thank you everyone for making my stay confort.

The staff were very friendly and most helpful. Food was good and avIlable any time The room needed attention. I would definately re visit.

The staff where friendly they are hard work people. I like how i felt as a family member. The care and support was beyond my words it was excellent. Also they are made me to feel comfortable .The hospitality that i received was very excellent. I enjoyed every bit of my stay. Also they where respect full me and my family was shown kindness and dedication to make customers happy. I am grateful for my stay and behalf of my family we show our gratitude for the employees and the owners. Thanks lot i loved my stay at this hotel it made me considered it as my home .

I enjoy my stay here. The girls at reception are very friendly and helpful. I have changed my room the first night but let my passport and shoes behind and the keep it for me at reception.