en general el hotel es excelente excepcional !!

Me encanto el lugar y las instalaciones

Todo muy bien

Muy rica la comida

Their service was amazing, a little bit far from the city ( you may need to rent a car cause there are no activities close), but the place and the service were 10/10.

The room was perfect, and so clean. Great bedding, a nice bathroom and shower, and a private patio. The views were incredible. The staff were kind, friendly and accomodating.

Todo muy bien, excelente opción para descansar y estar mu a gisto

La limpieza de habitaciones, la ubicación , el Personal muy cordial!!

todo mb

La gente, todos, extremandamente cordiales y siempre atentos a cualquier solicitud. El hotel muy bonito y con una vista espectacular

Staff was very nice but the pictures of the property were very misleading. It is in the middle of nowhere down a very rough dirt road and next to the ocean but looks nothing like the beach in the pictures. You have to walk a ways down the road to get to a beach that is swimmable. Lots of rocks. When we arrived there was an awful sewer smell in the lobby and it permeated in the first room we were given. We had paid for a deluxe room with a mountain view but had to insist they move is. Second room was very nice and the food and service overall were great but had we known the location we would have stayed closer to town. Spectacular view from the rooftop but tiny pools. Not a great value for what they charge. Spent a week in Sayulita before venturing over to Punta Mita and in hindsight should have just stayed in Sayulita.

Es una joya en el lugar, calidad, servicio, tranquilidad, la atención del personal, la alberca maravillosa arriba, las habitaciones de buen gusto, el desayuno delicioso. Recomendado al 100%

Todo bien

Excelente hotel

Todo perfecto

El hotel está divino y el servicio y el restaurante espectaculares Hay una playa súper cerca caminando q está increíble Lo super recomiendo

If you're looking for your own private oasis in Cancún, Hotel Basalto is it. This boutique hotel only has a handful of rooms, which means peace, privacy, and truly personalized hospitality. We booked the Ocean Suite and wow — the views were absolutely breathtaking. Waking up to the turquoise sea right outside your window? Unmatched. Every detail in the room felt meticulously designed, from the high-end finishes to the cozy layout. It’s the kind of place that makes you slow down, breathe deep, and feel grounded. One of the biggest highlights was the walkability to a secluded beach. Just a few steps away, and you’re on soft sand with barely anyone around. It felt like our own slice of paradise. And the food? Every single day was a gourmet experience. Think fresh prawn pasta, juicy steaks, wood-fired pizzas, and so much more — all at a very reasonable price. The rooftop pool was stunning. We spent every sunset up there soaking in the view and sipping cocktails. Absolute magic. The staff were warm, attentive, and made us feel like we were coming home every time we walked in. Hotel Basalto isn’t just a stay — it’s a vibe. A secret sanctuary you almost don’t want to share. But they’ve earned the praise. We’ll be back.

This property is for people who want a gorgeous setting, comfortable room, amazing staff and a beautiful and quiet stay. One of my favorite places I have ever stayed! We will be back soon!

Estuvo muy a gusto, todo el persona fue muy amable, siempre atendiéndonos, nos encantó el hotel y sobre todo sus vistas.

The property pictures online make this hotel look amazing and in some instances, the pictures match reality.