Lift broke down. Staff was quick to offer to carry luggage upstairs but I have mobility problem so arranged for excellent ground floor room. Please clients follow instructions lift is for one person & luggage at a time so have patience & lift will work as it should. Only suggestion breakfast dishes were not cleared from tables - many single people used tables & clean dishes mixed with dirty so people didn’t know what was what & couldn’t find other dishes, especially glasses. Ran out of hot food & had to stagger up stairs to find a staff member, and this was at 7.30 when breakfast was suppose to start. Staff was quick to rectify food but tables didn’t get cleared till 8am.