I rarely write negative hotel reviews, but I rely on reviews when choosing hotels, so I feel obligated to share our experience. The positives: the location is excellent, within walking distance of the Prado with plenty of restaurants and shops nearby. With one exception, the staff we encountered were friendly. The breakfast was very good, and the laundry service was fast and well done. Unfortunately, everything else was disappointing. This property charges full-service hotel prices—we paid up to $245 per night—but delivers the service of a budget hostel. A few weeks before arrival we were informed we had to pick up our room key at another hostel about a 10-minute walk away. Had this been disclosed before booking, I never would have stayed here. We arrived near midnight, and I was left standing on the sidewalk with four suitcases while my husband walked to get the keys. During our five-night stay, I never once saw anyone at the reception desk. On departure, we couldn't store our luggage because there was no luggage room, so we had to drag our four suitcases back to the off-site hostel in 90° heat. The refrigerator barely cooled bottled water. When we complained, we were told, "That's as good as it gets." The biggest problem is management. They appear to be operating five hostels with one receptionist, leaving guests with virtually no on-site service. I felt sorry for the staff—they were clearly overwhelmed. Charging $245 a night for this level of service is unacceptable.

Great simple hotel. We had to check in at another location which was the only downside. Great location!

nice staff, clean property, friendly, neighbourhood

Location was brilliant and the receptionist was very helpful. Room was cleaned everyday, definitely recommend it.

Great location, walking distance to many popular sightseeing areas. Hotel is still pretty new, rooms are as great no issues. only inconvenience is having to check in and check out at the hotel around the corner, for the reason that they are still finishing up there reception area. Very friendly staff.

This was a wonderful place to stay in Madrid! Clean and comfortable. Convenient location. A delicious breakfast. Earlier in my stay I was at a different location that was not nearly as good, for more money. i would recommend this to anyone looking for a great place to stay within a Budget.

Check in is via another hotel which can be challenging. It’s a short walk from one to the other. If walking from the main train station with luggage then it’s a difficult walk uphill.

Très bon rapport qualité prix avec un emplacement central.

Expedia hotel details indicate separate sitting room, stove, microwave, fridge, utensils and cookware. There was none of that and now they have changed the information. The person at the front desk changed us to the neighbor Hostal Abadia which is a small apartment with all the above included. Otherwise we would have paid extra for the Deluxe double room for no reason. Disappointing but in the end the personel took great care of us. The mini kitchen is necessary for us on account of food allergies, we cook "at home" for most of our meals.

Emplacement top, petit dejeuner copieux. Très bonne litterie, grande chambre... Seul bémol le bruit sur la rue presque toute la nuit! Mais les points positifs l'emportent..

Good location

Espaço excelente do quarto, cama muito confortável, TV smart, ar… cozinha bem equipada e banheiro novo, muito funcional. Café da manhã bom. Indico! Voltaria

Demasiado calor en la habitación

O quarto estáva impecável! Muito bom limpo e confortável. Excelente localização, proximo de tudo , fizemos tudo á pé.

Clean modern room, Lovely shower and bathroom. Excellent location and easy check in. TV remote didn't work fully. Would be nice to have coffee pods more than the first day.

Una buena estancia

Alles wunderbar und sehr empfehlenswert. Es ist viel ruhiger als gedacht und die Einrichtungen sind neu und modern. Lage ist top und man kann überall zu Fuß hin. Parken kostet 25€ pro Nacht, für Innenstadt Lage aber entsprechend okay. Würden definitiv wieder buchen, Betten sind jedoch sehr weich

The front desk was very helpful and allowed us to leave our bags when we arrived early. The area is very walkable to everything in the area.

Das Zimmer könnte sauberer sein (Haare). Bei Ankunft funktionierte die Klospülung nicht und ist mehrmals in den 3 Tagen ausgefallen. Zugangkarten funktionierten einmal nicht.

The room was great and better than expected. The only issue was with a problematic toilet flush, which we reported. Maintenance man came quickly to check it. While it wasn’t completely fixed, we were able to take the faceplate off and use / flush as normal. The woman in reception who checked us is was incredibly friendly and helpful. When we booked, breakfast was only available in their other hostal a short distance. This was fine as our friends were staying in that hostal. We don’t book breakfast but enquired about joining our friends and we were told this was fine, which it was for the first two mornings. On the third morning, another receptionist would not allow us to have breakfast with our friends and insisted that breakfast was to be taken in our hostal. Again, at the time of booking, breakfast was described as being available in the other hostal. The person was not being at all friendly or polite. It was not an issue of language differences, they were clearly rude. We were taken aback and paid for the breakfast in our hostal. Retrospectively we should have said not to bother and gone elsewhere. This did upset us but on our last morning had breakfast in a lovely little cafe close by. We would still recommend Aston Martin as a place to stay and the location was great. The other staff were all so friendly and our room was cleaned every day.