Property was very clean and staff was great!

Staff are so accommodating! Gym and pool in 1 is a must and also 5mins by the lio beach

Staff was delightful. Kind and attentive. Pool also lovely. Location is far from town centre with infrequent shuttle frequency. Room unfortunately the size of a coffin and problematic at best. Woke up to a bathroom flood second morning and A/C worked properly about half of our stay as well as leaked profusely. Breakfast was nicely varied.

We stayed five nights at Charlie’s El Nido. We had fairly high expectations, as this was one of the most expensive hotels we booked during our six month trip through Southeast Asia (around $100 per night). Unfortunately, the experience ended up being quite disappointing. We booked a standard room and were placed on a basement floor. That wouldn’t have been a big issue, but it was quite a long walk with luggage and there is no elevator. The room itself was extremely small, with barely any space to move around and no room for a chair. The hotel also seemed to have a sewage issue. Both in the bathroom and around the resort there was a strong sewage smell throughout the day. In addition, we only had hot water for two of the five nights. We had to walk to reception twice to report it. Our room key card also stopped working twice, which meant additional trips to reception to get it reactivated. The WiFi barely worked and requires access codes that need to be re entered regularly. Housekeeping was also confusing. At check in we were told cleaning is only done upon request, yet the first morning housekeeping knocked on our door asking if we wanted the room cleaned. The following day no one came, even though we had left the used towels on the floor. On the positive side, the pool area is nice (although sunbeds were often occupied), the staff are very friendly and helpful, and we were offered a free airport shuttle. Still, we don’t feel it was worth the money.

Breakfast was great and the staff was so friendly and helpful

Perfect place to stay while in El Nido. Pool area is amazing, room had everything I needed, and the complimentary shuttles made getting around a breeze.

1-night stay. Excellent accommodations. Great atmosphere and vibes. Definitely will return. Staff so nice and helpful.

Location worked out best for us. Only stayed one night after 4D3N island hopping expedition. Liked free transportation from town to Hotel.

Yes

Its was a great stay overall, staff were very nice and and attentive to anything, unfortunately the only downside i did not like was the room being at the very bottom, not much view. Overall id stay again, but pick and book a different room where it is more space and view.

The staff was kind and helpful. The rooms were clean.

We asked for a king bed and were given 2 singles and told it was fully booked. The breakfast very basic and cold. The staff at reception were not the usual friendly philipinas...except when checking out. The room was very poor. Took 3 visits to reception to get internet and a phone. Room was dark and damp. Not what i expected at all from an "exclusive hotel". In the restaurant flies were everywhere too. Long way from town and only 1 free shuttle in and out. Expected alot more shuttle runs in a resort like this. Not good!

The lobby and public areas of the hotel were quite nice and the staff was very friendly and helpful, our room was incredibly damp and the bathroom remained wet with condensation running on and running down the walls even 12hr after a regular hot shower. I don’t think the fan was doing anything at all and the window was open. In addition I realised on the last night in the room that there unfortunately were bed bugs and some pipe had bust leading the room to be filled with a putrid stench

Awesome

The hotel is nicez looks kind of new. The positive points is that the area is peaceful, not noise. Not too far from Lio Beach. They have a shuttle to El Nido town and to Lio Beach. The shuttle to the hotel from the airport is very convenient but make sure you call them before. The negative points is that tge towels to go outside of the hotel to beach or excursions are not.complimentary, you have to pay to.rent them. The hotel is around 20 min from the town and they only offer the shuttle 3 times a day. Otherwise you would have to get a tuk tuk, many tuk tuk drivers don't know where is the hotel even if you show them the location. In the town is where most of restaurants and activities are located but could be noisy. Lio beach is so beautiful, but again they have only 4 times a day shuttle. I think the location of the hotel is not the best, there is nothing around but the hotel looks nice.

L'albergo era davvero bello, le camere pulite, il personale davvero gentile e disponibile. Siamo stati benissimo e lo consigliamo vivamente.

Staff, amenities, services

The staff are really helpful

The staff, cleanliness and quier. The deluxe rooms were perfect for my husband and I.

The pool