Stay was amazing only thing is the hot water was in and out other than that perfect stay

When I got in the room, I was met with Nets and mosquitoes. My towels was on the floor. I told the staff and all they could say was sorry. It was awful. I went out and when I came back in. I tried to go to the guest services to get more towels and they were close. I was not able to take a shower. The number that was given to me for carry out was not the right number which is ran by one of the persons in the bar that’s right next to the guest entrance so I had to walk down to the bar order my food and sit there for a while to wait for it to be done.

clean room and cold AC

Everything was good friendly staff

No parking front desk isn’t

Everyone was very nice and we loved the courtyard and tile work renovations. The only problem was that the bed was very uncomfortable and actually rose off the floor when we both sat on the end. Also, the parking was difficult.

The room was nice and modern and clean. Glasses or cups for coffee and more towels would be nice.They did not have my reservation from Expedia.

Bring your own towels, concierge is not available 24 hours, but overall clean and safe.

Staff were unfriendly Cleaner cleaned daily and was very helpful The rest of them need new jobs and not working in customer service WiFi didn’t work until the day before I left and I only got that asking for assistance several times Big water bug my first night crawling around Casino/Bar/ Restaurant terrible service, two hours for Salmon and Mashed potatoes

Hotel room was simply amazing, had air conditioner issues and they upgraded us. Which was wonderful, but the property around the hotel is pretty rough so be expecting it. the hotel is gated. But for the Price will definitely stay there again.

My trip had gotten canceled because of the war with Venezuela, tried to contact the motel, had Expedia reached out nobody called either of us back, they took my money and didn't look back. I had to file a claim to hopefully some day get my money back. If there where the only motel left in St. Thomas i would buy a tent and stay on the beach. And thats what i would tell anyone looking to book here. Dont do it.

The room was clean and the staff was friendly.

The food was delicious and the staff so helpful and friendly. Thank you

We were given one washcloth when we asked for another was told had to wait 2 days to receive any type of room service. The television only broadcasted in Spanish. The sheets and pillow cases had stains upon arrival.

Very Disappointing Stay at Starz Hotel My stay at Starz was a terrible experience due to constant noise and poor management. I had reserved a single queen room with a microwave and fridge, but upon arrival, I was told none were available and was given a double-bed room instead. The room was clean, but extremely cramped with two beds and a table leaving almost no space to move around. The real nightmare was the unbearable noise from the nightclub next door—which, I was told, is owned by the same people as the hotel. Every night, subwoofers and drums blasted until around 4:00 a.m., making it impossible to sleep. Despite my repeated requests for some quiet or relief, nothing was done. To make things worse, there’s no staff available after midnight. The front desk operates only from 10 a.m. to midnight, so if you need help or face an emergency overnight, you’re on your own. I would never stay here again and do not recommend it to anyone seeking rest or peace during their visit to St. Thomas.

They have bed bugs. Me an my partner stayed for her birthday overnight & we woke up with all kinds bites on our body.

Hotel is in a convenient area, close to the ports and shoppong areas

Customer Service was not great. It can improve. Other than that the hotel is great and the room súper organized and clean. Love the goodies and the drinks

They stole my money. !!!

We stayed one night before getting on our catamaran. Everything was as stated and worked great for the night.