Terrible experience — avoid this hotel. I booked and paid for a Penthouse Suite, but upon arrival the hotel gave me a lower-category room while pretending it was the Penthouse. This was completely unacceptable. When I discovered the issue and challenged them, they initially tried to push the responsibility onto Hotels.com instead of taking accountability. Only after I insisted very firmly did they finally refund me. In my opinion, this is not a simple mistake — it felt like an attempt to mislead a customer into paying for a higher category while receiving something inferior. The service was also extremely poor: shower gel was never provided despite several requests, coffee and tea were never supplied, and the photos shown online are misleading compared with the reality of the rooms. Overall, I found the staff dishonest, the management untrustworthy, and the customer service appalling. Do not go there. Avoid this hotel at all costs.

Le personnel est tres aimable et disponible le restaurant est excellent et la situation de l'hotel relativement proche du centre ville nous a parfaitement convenu. Nous conseillons vivement.

Fantastic mais au restaurant est nul (service)

This wasn’t my first stay here. The air conditioning works great. It’s off the Main Street so you don’t hear all the street noise.

A beautiful place for staying. Helpfull and nice personal.