Balcony view was good. Drink options was good.

Staff were very attentive, rooms were clean, the area felt very safe, and there was good parking

Everything was excellent from the courteous staff, very clean rooms with daily cleaning, amazing food, balcony view of harbor and option of the town. Love this place

No ice machines available, had trouble with the bathroom but staff helped quickly. Great location for walking to restaurants

Great

Nice staff

Beautiful property which includes nice lobby, lobby bar, restaurant and pool. Friendly and helpful staff

The first receptionist I encounter was rude, disrespectful, and not helpful. I explained to her my flight arrived very early due to changes from the airline. I did arrive roughly 4 hours early (11am). I asked if it was possible for an early check in and was informed immediately no rooms were ready. Understandable, as I acknowledge I was early. I asked how early I could check in. I was informed check in is at 3pm. I was willing to pay extra and expected to wait considering how early I was. I agreed and I asked if they could keep my bags for me, which she agreed. I’m thankful for that. I came back and asked about a room at 2:17pm. Yes, I purposely took note of the time. I was immediately greeted with a harsh look at the clock then a No. I asked if she was only going off the time or did she actually look. I walked away and she stated a room was ready. I understand if this is policy but to be greeted with that type of attitude for what you charge is uncalled for. This was my first time there and I won’t be back. I’ll stay at the Villa Clay. Outdated but I definitely get treated better. Not to mention having to have my room key reset every day was annoying. Yes, I made sure the card was in a pocket by itself. This was definitely your system doing this. The cable in the room was horrible.

Near everything, ferries road and restaurants

The property was nice and quiet and all the staff were very pleasant and welcoming.

No better location if you are taking ferries to other islands. The staff was very professional and efficient. The entire property was very clean and maintained. The only thing lacking on this property is noise control. We tried to take an afternoon nap, when the marching band drum core started rehearsing. I laughed it off as part of the very colorful island culture. Also, I did not want to swim in the pool as the sea birds think it's their pool. Although i could see that someone was trying to keep it clean. I'll stay there again without a doubt.

The beauty, accessibility, & cleanliness

The property was clean and beautiful

The staff was extremely friendly, kind and helpful. The food at the restaurant was excellent. The hotel and grounds are clean and safe. Everything you need is within walking distance but if you need to go further there is a taxi stand right outside the front door. I would stay at this hotel again without hesitation

My stay was amazing

Beautiful beginning of a lovely time in the BVI

The staff were all friendly, the layout of the building was easy. This was my first time to Tortola

Super friendly staff. Huge room. Great water front restaurant!

Rooms were comfortable and clean. The staff were helpful and friendly.