We stayed two nights at Hotel Colombo during our trip from Corfu to Himarë, Berat and Tirana. The hotel is modern, the rooms are spacious and clean. The reception staff were very helpful when Hotels.com (through a third party) mistakenly booked us into the wrong hotel.
We chose this hotel partly because Hotels.com stated that laundry facilities were available. After travelling for over a week, this was important to us. We were told our clothes would be washed gently at 30°C, but were not informed they would be tumble dried. When the laundry was returned, several of my new T-shirts had shrunk. Reception later confirmed they had been tumble dried. Clothing worth around 30,000 LEK was ruined, making this by far the biggest disappointment of our stay.When I raised the issue with the reception the receptionist wanted to call the staff member who had washed the clothes. We did not want to create problems for an individual employee, as we considered this to be the hotel's responsibility rather than the employee's.
We also found the information about lunch confusing. Although the hotel's website states lunch is served from 1–4 PM, the restaurant staff seemed unaware of this service when we asked. The situation gave us the impression that lunch service was not a regular part of the hotel's operation.
Breakfast was decent but offered a smaller selection than the 3-star hotel we stayed at in Himarë. We were also surprised that hotel guests had to pay extra to use the swimming pool.
