Very untrained and unhelpful, Rey disrespectful and illmanared

Patrick at the reception was good. The rooms are cleaned and the maintenance team is great

Checkin is 2-3pm, not 11am as per Expedia. Too conservative on resources, water dispensers are switched off, a/c is off in some rooms like gym, bathrooms didn’t smell good or fresh, etc Price was decent though considering alternatives.

I have tried several hotels in Kampala and this one is the very best , perhaps being outside of Nakasero where my workplace is, made it a bit unappealing but the overall hospitality experience is excellent. Kudos to Angela at reception ...

Very nice breakfast was 10 outta 10 compared to most hotels I’ve stayed at all over world

Friendly stuff, very clean and nice food delivered on time

Cleanliness, wonderful staff more so Madina and Stephen were very caring during breakfast Quiet environment and in a wonderful location. I will come back to stay at this facility next time i visit Uganda.

The room is excellent

Excellent location. The phone in my room wasn't working but overall stay was good

The team at the residence were brilliant.

Clean and great service

The room was extremely clear.

It is a very fine hotel 5 stars

Overall it was a good and very comfortable stay. Breakfast was not the best but it was okayish

It was really nice, very clean & i would highly recommend it 👌

Clean and very nice

Really good

Mestril hotel was clean, staff were very helpful, and I will recommend it to anyone who wants to come to Kampala!

Good clean property. Big rooms. But the area is poor. No shops or restaurant around. Unsafe to walk around. the arena mall is too far about 20 minutes away by walk. It looks close but it is not.

I had booked two reservation, and had to cancel one. The hotel did an awesome job