Penilaian & Ulasan Keseluruhan Cysuites Apartment Hotel

We had such a bad experience at cysuites. Being my first time in Kenya,My wife recommended but when we went the room was nothing like the photo. The apartment has water damage the floors were cracked, Sink was stained and no pressure in the water, the tap was also lose, when we asked for room change, the other available room was on a top floor there is no lift and we had many heavy bags . we had to sleep in the apartment despite it not meeting environmental safety standard. we only stayed on night and could not even get a refund of the night we didn't stay. Overall the apartments need renovation and customer service was terrible. I would not recommend it to anyone anf im definitely never going back there.

Fint hotel med venligt personale

The swimming pool was great and heated. All staff were super friendly! Some areas in the property could be better maintained. Food in the restaurant could be better.

The only negative remark is that there were stains on the wall -like someone killed a mosquito or another insect on the wall. Also, it would be nice if the apartment had mosquito net on the windows. While there was some net around the beds only, it didn’t stop mosquitoes from being in the apartment and seeing that there is no air conditioner, opening the window is necessary. I was bitten so much by mosquitoes at night in the living room. It was quite uncomfortable. Other than that, great customer service and really good hotel for the price.

We had an excellent stay. Great rooms, delicious breakfast, heated pool, and family friendly staff!

We had an excellent stay! Spacious and clean apartments, a heated pool (not common in Nairobi!), delicious breakfast, and staff that were very family friendly. Thank you, Cysuites!

Please update kitchens to have full sets of utensils, chefs knives for food prep, sofiros in good condition (not scratched on the cooking surface), ice trays for freezer, and water dispenser and lamps for the bedrooms. The bathrooms need additional towel racks and hooks. The housekeeping staff is top notch and do an excellent job!

Good, if you get an updated room.

Everything was great

Very good and classic place

Godt hotel til prisen. Poolen er opvarmet. Sød og rart personale som gjort alt for at hjælpe. God beliggenhed.

The property was nice overall, and the people communicated well. However, there was very little to no hot water on some days. The room looked like and I loved the kitchen. They provided 4 water bottles of drinking water a day which was very nice. I would beware of the restaurant. The food there was very good but on first day they gave us the wrong bill and then came to our room to demand more money. The second time they charged us double for drinks that we ordered. I ordered singles they said they poured us doubles and charged us for it despite what I asked for.

Love this place! Such a good hub to explore Kenya. Staff are so friendly and accommodating. We've stayed 6 times now for a few nights at a time. Close to local supermarkets and restaurants. Very safe area. Heated pool is great for kids. Food in the restaurant is top quality. Tutarudi!

I highly recommend staying here. I’ve been in Nairobi for a month and have stayed at many nice places. This one is the best.

Perfect for our needs. The on-site restaurant and pool are lovely.

A nice place in Westlands. Minutes drive from all major malls and restaurants. Quite and peaceful

Friendly and helpful staff, always with a smile. Huge suite with space to spread out. Pool and bar were clean. We loved it for our 2 night stopover.

Friendly and clean place

pool is very nice.

I will always stay here going forward