Penilaian & Ulasan Keseluruhan Eratap Beach Resort

Absolutely incredible location and service - highly recommended

Exceptional

Although the weather was not perfect, we had a delightful holiday here. Tony, the hotel owner, was exceptionally friendly and welcoming. He provided us with a detailed introduction to the hotel's facilities and activities. However, the hotel staff would need additional professional training. During our first hour at the hotel, I sustained an injury while attempting to borrow a surfboard. The staff appeared unfamiliar with how to unhook the surfboard, resulting in an accident that caused significant injury. While they did offer verbal apologies and basic first aid assistance, we felt somewhat neglected in terms of follow-up. The hotel offers complimentary speedboat transportation to two nearby islands renowned for their beautiful coral reefs and perfect for snorkelling. Our captain consistently provided pick-ups and drop-offs on time. The on-site restaurant serves high-quality cuisine that exceeded our expectations in terms of portion size and flavour. We particularly enjoyed the fruit platter and Thai omelette for breakfast. Overall, the location is great and the surroundings are beautiful, with stunning coral reefs and delicious restaurants. The driver of the hotel was very good, the day we left the hotel and went to the airport, our driver Robert said it was his 50th birthday. He liked a cake very much but thought it was too expensive to buy it. I hope he had a good birthday and if we have a chance to visit Vanuatu in the future I think we will get him a gift.

Amazing stay. The Vila was spacious with an amazing view of the ocean. It has multiple lounges, hut with daybed and a plunge pool. The beach is right outside the backdoor. Staff were very welcoming and kept our room clean and tidy everyday. Highly recommend for any honeymoon goers.

WOW what a holiday!! Amazing resort. From the moment we arrived at the airport - the staff were fabulous. The facility's were wonderful. From the gym, to the pool, to the snorkeling - beautiful reef to explore. Evening entertainment was enjoyable - Fire Show and local band. Hope to visit again.

Eratap beach resort was absolutely perfect. From the views to the staff and everything in between was amazing. The pool villa was spacious with a great view of the ocean and islands. The staff were very friendly and went above and beyond to make our stay comfortable and pleasant. The food was amazing! Fresh, tasty and cooked to perfection. The resort was about 25mins out of town but supplied everything that was needed. There were daily activities and entertainment such as snorkelling, kayaking, bike rides, island trips, fire show, village tour, trips to town, guitarist and many more provided! I cannot fault Eratap beach resort and will definitely be back in the future.

Stunning location, beautiful facilities, quite and private villas, great restaurant, but best of all the staff were amazing. Looking forward to our next visit.

We stayed over Christmas break, and even got engaged at the resort. The staff were accommodating to my requests for a birthday surprise for my partner, and always went above and beyond to make our time away memorable. The food at the resort was also incredible, each meal was delicious and fresh with local produce. Now to the downsides: the resort is 30 minutes away from the main town. Although the food was amazing, it was also expensive. If you book restaurants outside of the resort, add an additional $60 for the transport to the cost of your meal. Despite advising staff that the robes were not replaced in our villa, it took 3 days and numerous follow ups to actually get some new clean ones. The 'shop' is ridiculously expensive, but unless you can get into town or want to add $60 for a shuttle to buy stuff cheaper, you have no option but to buy from there if you run out. They request that the air conditioner is only run when you are in the villa. Although i understand that the property runs on generators, it was exceptionally hot when we stayed there and the air conditioner is only in the bedroom. We also had a storm when we stayed there, where our roof leaked into the villa. Be prepared for lizards/gechos to come into the villa aswell, every single night. Although overall we had a memorable trip, and an experience we will never forget. You can tell the staff are paid poorly (they did tell us this) and walked in on one of the female managers (Leila) yelling at a staff member

We stayed at eratap beach resort for 6 nights for our honeymoon- we stayed in villa 11 (honeymoon villa). Robert picked us up from the airport with cold bottles of water, was super friendly and chatted with us about Vanuatu on the way to the resort (30mins from airport). On arrival Pascal greeted us and checked us in, she spent 10mins chatting to us about the resort, activities and answered our questions, we received a welcome drink on arrival (delicious). Robert kindly took our bags to our room for us. Our honeymoon villa was amazing! The bed was very comfortable, large shower & bathroom, air-conditioning worked perfectly. The living area was large and comfortable sofas. The restaurant has amazing food, all staff were so kind & welcoming- Mel was especially great! We used the spa, Anna & Elody were so friendly and providing a relaxing experience. The resort offers many different activities with no charge, we went on the village tour, daily trips to Port Vila, yoga session & experienced the fire dancing night (AMAZING). We also used the resort activities such as doing a drift snorkel around the big island- INCREDIBLE snorkelling & we swam with 2 dugongs! Pascal is an incredible staff member, she organised all of our external activities (blue lagoon, waterfalls, fishing charter) and was so kind & accomodating. I couldn't recommend this resort enough, a fantastic place & wonderful honeymoon experience.

I knew it would be nice but I was stunned by our private villa at Eratap. This is a beautiful property and I highly recommend it.

The snorkeling from the beach was good

We absolutely loved our stay at Eratap. The management and staff were absolutely beautiful. We loved our private little bungalow and our own little slice of beachfront. The resort was super clean and well maintained. The main pool was warm which was a bonus. Full use of the canoes / SUPs and the motorised boats with driver all included too. We had a couple of restaurant meals that were not so great, but then others were AHHHMAZING!! Try the seafood risotto and pork belly if they're on the menu. The coffee and cocktails were both fabulous and the breakfasts were great. Fresh muffins daily and pick of the hot breakfast menu. Snorkelling straight off the beach out the front was incredible and all the snorkelling gear is there for you to use. Truly a little slice of heaven!

The staff provided a wonderful experience. We were celebrating a birthday, the chef and team really made it a special night with a lovely custom menu and delicious birthday cake. Totally relaxing vacation. Best fish (wahoo) and chips we’ve ever had!

INCREDIBLE! I don’t even have words to say how good my stay here was. If you’re looking for a quiet, relaxing beach vacation, this is it! The food was incredible, the staff are so friendly and helpful, the resort is beautiful. Cannot say enough good things about it. Absolutely perfect.

Idealic looking, peaceful with excellent comfortable seaside accommodation. Friendly, attentive staff. 3 very attractive and conveniently located private beaches and excellent swimming pool. Unfortunately the beaches are no good for swimming and main beach only safe for snorkeling at high tide if the strong current sign is not up. Restaurant and meal very good standard except that they ran out of some basic foods (especially some like fruit platter that should have been readily available locally), some meals (including chef's daily specials) served with listed components missing and some lapses in service did not justify Melbourne restaurant pricing.

Very friendly staff

To walk out your door and snorkel with the most beautiful sea life is an experience I’ll never forget. To wake up to the most magnificent view of the oven is priceless. Ant the staff were wonderful. I’ll be back 😁

On a séjourné 3 nuits dans un honeymoon villa, wauw. Très privé, piscine pour nou seul, belle vue, tout était au top. Les serveurs tous très agréables, on se sent tout de suite à la maison. Plage superbe devant l hotel avec un barrière de coral, comme un aquarium!!!

Monique & I stayed at Eratap and we highly recommend. Staff were friendly, helpful and made the holiday for us a truely unique experience. Access to facilities and activities was seamless and help was never far away. The castaway island experience was a favourite if you do stay. Special mention to Pascalle & Melanie for setting up our proposal dinner in our Villa. Perfect setting and service. Thank you again to you both. James & Monique

From start to finish the holiday was perfect. Personalised airport pick up, delicious welcome mocktail on arrival at the resort. The villa was spectacular. The view was amazing and the food and staff were second to none. We will be back.