I stayed here as a wedding guest and was not disappointed. The room was really clean and very modern and overlooked the canal which was nice to see. The bed was quite high which other guests also commented on but was comfortable. The only downside was I couldn't find the hairdryer when needed but was told by another guest that the center compartment of the desk lifted up (this was not obvious) which housed the hairdryer and mirror. All the staff were very helpful and friendly. Food was excellent with a good choice of breakfast. I would definately stay here again.

Lovely hotel, current refurbishment didn’t disrupt our stay. Rooms very modern and clean. Bed linens were very nice a soft, given to a good nights sleep along with the blackout curtains. Access to gym, steam room and pool was bonus.

I arrived at 3:30pm. There was only one member of staff visible on the front desk and he was having a nightmare time. The computer system was being very slow and the card machine wasn’t working. This meant that there was a queue of people waiting to check in. Once I had made it to my room, I saw it hadn’t been cleaned (unmade beds, litter on floor & desktop and full bins), I called down and spoke to the same man who was most apologetic. I asked if i could at least have some refreshments sent up as the tray was completely empty and he came up himself to bring me a coffee which I was most grateful for. It seems this man was doing the job of at least 4 people. My room was eventually cleaned whilst I was out at a concert. The room itself was very clean and the bed was comfortable.

What a fantastic room, newly decorated with new furnishings and a fabulous balcony which was unexpected. I regularly use hotels in Sheffield for work and this is by far the best for the room (being brand new it felt so clean). It will be my hotel of choice now when the restaurant opens. Yes, it was very annoying that we couldn’t just relax in the evening in the restaurant (closed for refurb) especially as my son had a broken foot which meant we couldn’t walk far to eat BUT they did give us directions to the nearest place for dinner (it wasn’t great but that’s not the fault of the hotel) and they did have drinks available to purchase at reasonable prices at reception. We could see the new bar and restaurant and it will clearly be fantastic when open. Breakfast was the usual food you expect, we asked for fruit as there was none available and a lovely big bowl of fresh fruit was brought to our table. This hotel will be great value for money once the refurb is fully finished. Just be aware it’s not in the middle of town!

Room was excellent, can get hot at night but fans are provided and do a great job. Breakfast was alright but limited options. There could be more bakery options instead of just muffins and croissants. But Genuinely hotel is favours and staff are great !

Refurbishment is still in progress , the completed parts are excellent and there is minimal disruption during stay due to refurb. Breakfast was great, nothing was too much trouble.Friendly and helpful staff throughout.

Middle of nowhere

Breakfast was very disappointed Scrambled eggs didn't look appealing The bedroom was excellent loved the modern look

It was a lovely room and I really liked my late check out which meant I could use the facility before I left

Hotel under renovation at visit time…. No restaurant or room service! Room was quite hot, air conditioning would have made our stay complete.

Really nice place. The gym was good.. swimming pool was lovely.

I came back from work to find my room was not cleaned and no trays and coffee in my room

The service was very good

sexy sexy sexy

Great stay

Check in - Told had to pay for parking, wasn't mentioned when booking on hotels.com. Receptionist then gave for free. Hotel was been refurbished, which again wasn't mentioned on booking. Bar - Again been refurbished and not mentioned when booking Rooms - Hairs all around the bathroom Breakfast - was ok

Great stay. Their car park is £8.50 a day. Right next door is £3.50 , should’ve checked before ! Other than decent condition hotel going through refurbishments.

Unsafe and dont return the deposit but say they have

Good location for Ponds Forge

We booked a junior suite and it was a lovely big room. It had a kettle, fridge and Nespresso coffee machine (new style pods). Lovely comfy bed, great shower, large bathroom. Stayed 3 nights while attending the Tramlines festival. Parking easy, £8 a night which was good rate. Used the leisure club for a swim, great looking gym available which I did not use. Overall a great stay. Few minor niggles, housekeeping kept running out of coffee pods and had to keep asking reception, fridge was very cold, froze the few bits we had in their, tried to alter the temperature but did not work. Feedback passed on to reception. Biggest issue and why only 3 stars is no air conditioning. We had windows that could be opened a fraction, and a fan which we had on full the whole time we were in the room, but that was not enough, the room was very hot overnight and made it difficult to sleep. It was approx. 20-22 degrees during the day and 16 degrees at night.