Overall, I had a good stay at Oceana All Inclusive. I really enjoyed the food, especially the buffet breakfast and dinner. The snack bar by the ocean was also a great addition. Most of the staff were friendly and helpful, and the resort had a nice atmosphere. However, there were a few things that could be improved. Some areas of the resort were quite far from the pools and beach, which meant a lot of walking. I also had to ask more than once for assistance with my luggage before someone came to help. Additionally, one staff member was not very friendly. One thing that stood out to me was the entertainment activities. There was a game where guests had to name things such as countries, fruits, and other categories, but it was conducted entirely in Spanish. While I understand that many guests speak Spanish, it would be nice if activities were also offered in English or made bilingual so that English-speaking guests can fully participate and feel included. Overall, I enjoyed my stay, especially the food and oceanfront atmosphere, but I believe there is room for improvement in guest services and inclusivity during activities.

Encantada

No existen las reservas a restaurantes no buffet

No me hicieron limpieza en la habitación al día siguiente

Lindas instalaciones, el personal de servicio amable pero no me gusta la parte all inclusive porque la calidad de la comida y las bebidas deja mucho que desear. Además no me parece que solo hayan 2 restaurantes con comida especial y si uno no alcanzó cupo no tiene derecho a entrar y finalmente todo eso se está pagando. Además si es all inclusive no entiendo porque las bebidas del mini refrigerador en la habitación si tendrían un costo adicional.

Everything was ok

Good experience after all.

Habitación cómoda , servicio excelente

Amenities are veey durty...no maintennace poor quality of food

Charged for a massage I didn’t get. Claimed I was late but the masseuse acted like she didn’t have the appointment and lied. No cleaning room service. No English speaking. Stole my body spray. Front desk was extremely rude. Dining staff seemed irritated.

Parking was easy and secured, excellent service, very attentive and friendly, easy access

Muy limpio todo y muy amable el personal Es mi segunda vez que voy y es mi favorito lo único que esta vez no me gustó que no me dieron bonita vista al mar y también la comida del buffet. No tenían mucho era bien poco lo que tenían. Eso es todo

Staff is really friendly and welcoming

El personal no fue lo que esperabamos, el piso de la habitacion se sentia sucio que no pudimos andar descalsos, el baño olía a usado con un olor no agradable, agua solo caliente, en la mañana salio agua cafes del grifo, comida cruda, Reservamos en el restaurante Napoli y nos entregaron un papel con el "reglamento" de conducta del restaurante donde decia claramente que no se permitia hablar alto y cuando llegamos la gente estaba gritando y nos quejamos con el personal y no hicieron nada y nosotros llevabamos a nuestro bebe dormido, ni platicar podiamos del escandalo que habia. La verdad para los 610$ de 3 dias 2 noches que no es barato fue una desepcion para lo que uno esta esperando.

Bien, excepto que hacen evento los viernes y sábado y no se puede dormir con la música a todo volumen; adicionalmente, cobran por no devolver las tarjetas de acceso a la habitación, pero en ningún momento lo indican.

The hotel is beautiful the only thing that needs improvement is check-in long lines. The hotel has lots of green areas that are perfect

La habitación muy limpia

La habitación limpia y una vista al mar increíble!

La cantidad de gente, el personal no esta capacitado para recibir tanta gente, eran colas y colas para recibir las llaves

Excelente