You should provide free parking for guests. The supposed free outdoor parking was a crummy gravel lot that was far away. Absolutely nothing in the kitchen for cooking, we had to ask for dishes. They said they didn't provide toasters until I told them it was in the Expedia listing, then they did find one. Nice hotel but basic customer service.

The room rate quoted by Expedia was not the rate chargrd by the hotel.They increased it by $30 the second night and just over$50 the 3rd night. the kitchen was lacking an appliance and the room lighting was terrible.The staff were very pleasant.This a beautiful location ,it's too bad they are deceptive in their advertisung.

This was an excellent facility for our stay in Victoria! Lots of room, comfortable, everything you need in the kitchen ..

The deadbolt on my door wouldn’t lock and there is a sign on the door that says make sure you lock your door. When I informed the front desk they really didn’t seem to care and asked if I would still mind staying in that room. I was not comfortable so I asked for another room. Then I was asked if I could just go the room for a little while until someone came to fix it. I let them know I had dinner plans in one hour and needed to get ready. I was then asked if I could just get ready in the room. I was not comfortable taking a shower and getting ready on a room that I couldn’t lock the door. Reluctantly and after some time I was given another room. Besides the unpleasant check in (the woman that was in training was doing her best but it seemed the lady training her was not very helpful) the rest of the stay and the room I eventually got was lovely. Spacious with kitchenette and very large bathroom with great soaker tub that filled up really fast. Big closets and hallway and nice work station and dining area. The patio was great too. The restaurant Jacks next door had a great menu and was quite good. They cooked my steak perfectly. Nice friendly ambiance with a large mix of different people and all ages. Parking was nice and accessible, the activities center with pool and gym was $30 per day and worth it. The golf course is nice and the views everywhere are tremendous. Enjoy.

Great service and very accommodating. Rooms are large and next door is everything you need. Definitely worth staying at.

Clean room, very comfortable bed.

Room was excellent .. & clean. Staff great

Best room I’ve ever had it was massive, not noisy with a balcony and amazing bathroom

Love staying here as it is so peaceful. Unfortunately things were abit off this stay. Dry blood 3 large drops on the comforter near my face but as not on cover didn’t know until last night but was exhausted and flipped it. No fan in bathroom, mop dirt lines along tub and sink taps very loose.

Great clean room with all the amenities we needed. Very large room.

Didn’t see laundry service. No pool. No amenities except for lobby coffee machine. In room kitchen was great! Good staff.

The hotel was extremely welcoming to our dog. We would definitely recommend and return there again!

The room was terrific. Spacious and quiet. Very comfortable bed and all climate controls worked quietly.

We had a wonderful time staying here. We were very appreciative how welcoming they are to pets. The room was spacious and clean, and the location was great as it had a nice nature resort feel. The staff were also very professional and helpful. We will happily return.

This is the right property for Sue and I right now. Very gracious support of a flexible staff that knows a good thing when they see it. Very human. A refreshing change from the competition in town in Victoria.

Great hotel. Very nice room. Staff are friendly and helpful.

The rooms here are spacious with high ceilings. Great balcony/patio space. Very clean & well appointed. Staff are great. Easy underground parking.

The room was not clean and the soap etc were empty It was a disappointing stay- I also booked a pet room and then was told I was lucky otherwise I would be paying a room cleaning fee ?

Room was nice and tub and bathroom were excellent

The owner checked me in, she was extremely friendly and helpful. Great room and view.