The room has no window, behind the permanently drawn curtain shown in the booking site is a rubbish dump. The room is also very poorly lit. At night we saw many cocroaches around. The whole room was filled with cigarette smell. The shower roof drips, possibly from toilet sink or bath room upstairs. The beds are old and very uncomfortable, and the linen were worn out and smell too. I have stayed in not very pleasant places, but this is by far the worst of all. The lack of sanity is shocking. We made our complaint to the front desk and were totally ignored. Honestly, the room should never be allowed to be hosted in your website, it is a disgrace that the hotel can continue to promote this room shamelessly in Expedia.

シャワーのお湯が出ない。翌日また言ったら、やっと部屋を替えてくれた。バスタオル１枚くれるだけ。リンスもない。キッチンの水を使うと下からいっぱい漏れてくる。 小さいゴキも一匹見た。トイレットペーパーが少なくてもそのまま。 いろいろ大変なホテルだったけど、メトロの駅からすごく近いのだけが取り柄。

Staff amazing cannot do enough for you. Polite and helpful. However to be honest the proper and the rooms are in a desperate need of an uplift in all aspects. Sorry but thats an honest review.

Room was dirty, water pressure low, only one roll of toilet paper in the room for 3 person, room infest with coach roaches

Central location in the Souq.

The room is not clean need new carpet insect all over specially at night crowing on you

The place had bud bugs and was dorty.

L entretien négatif

Hafez is an apartment hotel with kitchen that you can use to cook/prepare your own food/diet. It's new Al Ras metro station and 5/6 minutes walk to Gold Souk.

Convenient location to Al Ras metro station, Gold Souk, etc Staff are very friendly and professional for a 2/3 star hotel. I shared a free Iftah on Saturday with the Hotel Staff family.

Never again this place is not a family place. It’s filled with cockroaches, bedbugs and who know what. Bathroom were not cleaned and did not provide anything not even water or soap. Will not recommend to anyone

-Convenient location to Al Ras Metro station. -6 minutes walk to Public library -5 minutes walk to Gold Souk -help keep luggage free of charge -friendly and professional staff

Excellent customer service by front desk staff

Hotel fica num local bem escuro a noite. O predio é antigo e o quarto tinha cheiro de mofo. Banheiro bem antigo e chuveiro frio. Não vale o valor pago, nem metade!

Excellent location for a stroll near the corniche with a ferry ride or a subway/metro ride. There aren't many grocery stores though near by, unfortunately. Hotel is clean, and staff is friendly. Will stay again.

Great staff, friendly hotel and definitely worth the money. Frequent traveller On a holiday with family. Do not believe the false reviews it’s a fantastic, great value apartment. Worth every penny.

stayed one night while transiting to next flight , noise from the rooms very loud, though it is central location to old city of Dubai staff friendly & trying to help

They told me they were fully booked when I arrived for check in with my reservation and looked for a disorganized hotel to transfer me to

Das schlimmste Hotel wo ich je war!!!! Alles dreckig, der Boden klebte, der Boden war kaputt sprich die Fliesen! Alles Katastrophal! Eine Nacht und niewieder!!!! Am Ende wo ich weg wollte hat man mir ein Privat Taxi gerufen, es war bestimmt sein Freund! 170 dhm genommen für 15 min fahrt!

Mixed experience: - The whole of Al Ras appears to have a mild cockroach problem, likely because it's a working port. - The laundry service (a) discarded my laundry bag; and (b) wrote my room number in indelible ink on the inside of my shirt collars. They were beautifully ironed, but... - The area is the pre-1960 oyster-diving village, and it shows! Narrow windy laneways, low-rise buildings, souks and individual merchants all over the place. The nearby dhow wharfage is a working port, and the tenants in the ground floor of the hotel are merchants trading grains and spices. - The room was spacious and comfortable. - The staff were friendly and helpful.