Penilaian & Ulasan Keseluruhan HOTEL CERRO, Autograph Collection

This hotel is absolutely not worth the $500/night price tag. I drove 4 hours expecting a restful and high-end experience, but my stay was disappointing from start to finish. Doors were slamming all night the first night, and there was loud partying outside the second night that made sleep impossible. There was a power outage during my stay, and basic amenities like a disposable toothbrush weren’t available when I asked. I requested a room change and was told nothing was available. They only waived the parking fee ($90 total), which doesn’t come close to making up for the disruptions and lack of service. Definitely not the standard I expected at this rate. I would not stay here again.

Best hotel in SLO. Great location to walk to anywhere downtown. Beautiful rooms. Bathroom could have used a second sink, but overall top notch. Loved the rooftop pool with bar. Very friendly staff. Will be back.

We had a great stay

The staff was polite and helpful

Hotel CERRO is a beautiful boutique hotel. The suites are lovely. Perfect location!

Great hotel ! Perfect location

Beautiful hotel in a great location for walking downtown San Luis! The restaurant has great breakfasts and in the evening a very nice bar!

New ish hotel in downtown SLO. Rooms are very modern, staff is friendly. The view from our room which was described as a city view was of roof top hvac systems. The bed was very comfortable and the shower was huge.

Alex from the oak restaurant was incredible!

Ottimo hotel, posizione fantastica e camera bella , funzionale e spaziosa. Ottima la colazione , personale molto gentile Unico difetto il rumore per pulizia strada la notte del giovedì, dopo il farmers’ market, ma che può essere evitata prendendo le stanze all’interno del giardino.

Pleasantly surprised the Beauty of the room and amenities.

Pros- staff were pleasant and helpful. Great location to walk to food and shopping options. Cons- poor sound insulation between floors. We could hear every step the people above us made. Lots of outside noise from the alley (all night) off our balcony (through the night). Odd room configuration- the bathroom sink, shower were all incorporated into the room space making for little privacy pre/post shower. And the toilet is directly inside the room door.

Love how clean and neat the hotel is. My door and window to the patio weren’t working—I was not able to open it, other than that, love the layout and decors. Was not fond of the light above my head, the opening between the sinks.—I couldn’t figure out where all the light switches were at to turn off some of the lights. Lol Over all, very nice and would definitely go back.

Even though I live local Lee, I had friends coming up for an event in downtown SLO. I could not have asked for a better hotel with all of the amenities in the most perfect location to everything we wanted to do. It truly is a gem of a hotel and I would recommend this place to absolutely anyone visiting our area.

This was an ideal location for everything downtown. It was our central spot when visiting surrounding areas. The only let down was leaving two pieces of clothing behind and the housekeeping unable to locate them. That was a little disheartening seeing that I called as soon as I realized.

Perfect location and beautiful hotel!

Everything was great just the a/c didn’t work in one of our rooms!

Modern place with fresh and clean feel. Valet parking only. Near shops and restaurant. Walkable.

Staying at Cerro Hotel was a lovely experience. Located in the downtown area of San Luis Obispo is a beautiful place with access to restaurants and coffee shops.

I'll start with the pros: location is great and our room was beautiful. The cons: We only stayed one night- after taxes, fees, parking, the cost at checkout was about $300 more than the listed nightly price. If you're going to charge $700 per night, my expectation of the level of service is going to go WAY up- so it's not that the service was bad, it just wasn't to the level I would expect for such an expensive hotel. Part of the fees we paid was a $150 pet fee. Kind of ridiculous to me to charge a flat rate fee as opposed to a nightly fee- so we had to pay an extra $150 to bring the pup for one night.. On top of that- the room had nothing cute/special for the dog- not even a water bowl in the room.. I wrote a review on their website and included this critique, and it does seem that they have no added some pet amenities to the rooms. I also felt there was a lack of transparency about the pet fee- they literally sent 3 emails reminding me that parking was not included and we would have to pay $40/night to park on site- but the pet fee is not included in the cost when you book and it's also not mentioned in these emails. I looked back and it is listed under 'policies,' but felt it could have been made more clear at the time of booking or before we got onsite. I probably would've booked somewhere else had I know how much the taxes and fees would add up to.