Firstly, the Staff are awesome and super helpful - they are all amazing! Unfortunately, the property is not on the beach and doesn’t have direct access with sun loungers and a dedicated beach area like the other nearby hotels. It requires a walk down a hill and a path thru other bungalows and is not easily visible especially after sunset. Other neighboring hotels offer better access and dedicated beach amenities. Also the room was in a building up a hill above the level of the pool and beach. It is quite a steep walk back up the hill to get back to your room. It is also difficult to walk into the small section of town that’s very close, but the road also has 2 steep hills that need to be trudged up to get there. Once again the other nearby hotels are at beach level and easy to get to beach and the shops and restaurants without a challenging hike. Finally, the property is a bit dated and could use a refresh as well. The ratings in place seem wildly inflated in my opinion. I would expect a rating starting with a 7 or low 8 for such a property. Once again this is about the property and I must re-emphasize how wonderful the staff are.

Struttura molto tipica, in mezzo alla natura in una zona molto tranquilla, intorno al quale ci sta solo un 7-Eleven. Personale gentile, colazione buona ma non a buffet. Mare molto bello collegato da un sentiero ma non ci sono lettini per prendere il sole. Piscina bella ma non è stata al 100% rilassante per via dei lavori al ristorante

I had a very pleasant stay at Baan Kiao Resort. The highlight of the resort is definitely the staff, very warm, helpful, and welcoming throughout my stay. The beach is beautiful and only a one-minute walk from the resort, and the pool was great for relaxing. Although the resort mainly caters to families, I still enjoyed it as a solo traveller. There are also restaurants, cafés, a 7-Eleven, and an exchange booth within walking distance, so the area feels convenient without being overly busy. Overall, a comfortable and easy place to stay on Koh Phangan.

Everything about my stay at Baan Kiao was perfect! I originally booked just 4 nights, but I kept extending my stay cause I simply didn’t want to leave. The atmosphere here is just something special, so warm and welcoming, and all the staff are the most amazing. They make you feel at home from the moment you arrive. The breakfast is one of the best I’ve had, and the location is also perfect, just a few steps from the beach. Also loved spending time by the pool, get one of Daniel’s cocktails in hand… highly recommended. This place stays with you. I’ll definitely be back.

People there are so lovely

Great staff, customer service is A1, clean, great value

Bra läge, mysigt område och trevlig personal

Wir hatten ursprünglich die "Junior Suite", kann ich nicht empfehlen, direkt an der Hauptstrasse über dem Mitarbeiter Trakt. Wurde aber kostenlos gegen Bungalow am Pool getauscht. Mitarbeiter sehr, sehr nett, insbesonders zu den zahlreichen Kindern. Frühstück ausgezeicht, wird individuell serviert. Das Resort liegt nicht, wie in Expedia beschrieben, am Privatstrand sondern ca. 200m (Durchgang durch Seaboard Bungalows) vom Strand entfernt.

The room was very definitely better than on the photos. Nicely decorated and with spacious terrace. Stuff was friendly and very helpful. And I had best breakfast in Thailand here. Highly recommended and I will be back.

Big clean room. Close to main street but far enough to be quiet. Lovely location straight on the beach. Good food

The staff are the stars of this resort! They are always so friendly and welcoming. When we left, we felt like we were leaving behind friends. Our room, (actually a small bungalow on high stilts), was always spotless, with fresh fruit, coffee, and bottled water replenished daily.

Everything was very nice! The Service was like from a different planet and the rooms that we had for ourrselves would host a family without issues.

The room is very spacious and there is even a hammock on the balcony. Also the food is delicious. The only problem was the noise as our room gave out to a well frequented road.

Nous avons adoré la côté cabane de la chambre. Et la personnel au petit soin

Frukosten var väldigt bra olika små meze rätter att dela på som kom till bordet plus att du fick välja en rätt från frukost menyn tex yoghurt, pannkaka mm. Underbar personal som gjorde att du trivdes. Vi fick fruktkorg till rummet som fylldes på under vistelsen utan extra kostnad. Bungalowen var utrustad för att du behöver. Hela resorten hade gjort sitt bästa för att du ska trivas flera extra saker tex paraply på rummet, schampo, egna koppar, kaffe ,bestick, tallrikar. hängmatta mm. Barnvänligt. Nära och lätt att gå till den fina stranden.

Nicest staff ever! Pool is beautiful and big, our poolside bungalow was also very spacious, the grounds are nice and the beach is a couple minutes walk. They cleaned our room daily and the breakfast included delicious Burmese food with western cuisine. We enjoyed a small beach party as well, every Wednesday.

Sehr schönes Resort mit super netten Personal. Man fühlt sich wie eine große Familie. Das Personal ist auch super lieb zu Kindern. Der Holzbungalow auf Stelzen war nett eingerichtet und hatte einen großen Balkon mit Hängematte. Es gibt einen Pool mit Liegen. Allerdings liegt das Resort nicht direkt am Strand, aber man muss nur durch ein anderes Resort gehen und schon ist man am Strand. Ich hab mich hier sehr wohl gefühlt und komme gerne wieder.

We loved our stay here. The staff is friendly and helpful with great recommendations. Their rooms are comfortable and clean. The beach is an 2 minute walk away. Overall an amazing experience and would highly recommend staying here.

my daughter stayed here for 1 night with a friend. She absolutely loved Baan Kiao. The staff was friendly and made them feel like family. Staff were readily available and did their best to ensure they had a pleasant stay. Tom and Ron were the best! definitely will be back

I am not normally the one to write a bad review but I wouldn’t want anyone else to have a bad experience like we did! Staff very rude I was shouted at down the phone before I even arrived saying we need to get to our taxi when we sat in it. We arrived with 4 other party’s and they took us all in this small room to say how wonderful the hotel is and how they would help with anything we needed but had to do this quick as they should have already finished work It was 6pm. The room was the family suite that is located right next to a busy road that kept us up all night. After asking in the morning if we could move rooms and pay the extra fee if needed. They said they will message us on WhatsApp, we never got a message.