Well, for one there was feces all over their “dog area “which ended up being coyote. One coyote appeared to be rabid and they couldn’t get assistance from the state or city so I just had to walk my service dog outside near an animal that could kill it. In addition, they threw away my grandmother’s ceremonial burial flag after she passed away. So my 103 year-old grandmother had some staff member clean my room four hours before checkout time and toss her in the garbage after serving in World War II for our country. All in a hotel that was supposed to be in support of our military. The day after I buried my grandmother, a man tossed her ceremonial flag in the garbage and laughed in my face. I had to stand between him and the door because I could see her flag in the garbage. Instead of a sincere apology, I was offered motel points for my next day. I’d rather choke myself and go back to a place that could throw a war heroe’s flag in the garbage laugh about it… Have front desk, staff and smile while offering points without any sort of sincere apology. All the day after I put her in the ground with my cousin if I could rate this place -10. Stars I would. They should be ashamed of themselves.