We come here every year but this year the dude at the reception put a dent in our stay as soon as we arrived. Zero communication skills. Absent from the reception every 10 minutes he would disappear for 10-15 min. He refused to open the doors between our rooms claiming he does not have a key. His colleagues confirmed that was a lie. We had to change our sleep configuration (small kids) which was a major inconvenience to say the least

Thai is a new hotel in excellent condition. There is air conditioning. The hotel is conveniently located within walking distance to Bear Lake (Medve-to). The indoor spa is tastefully decorated and the staff is very pleasant and helpful. I would definitely stay here again.

Pros: very friendly and helpful staff, clean rooms, nice spa area, great location Cons: it was too warm in our room and we were not able to adjust the temperature

spa

Lovely place to stay! Great location, well-equipped and overall a great value for money spent. Worth every cent! I warmly recommend this hotel to anyone visiting this town. And I'm sure I will return one day in the future. Staff is elegant and always there to serve you, you don't have to wait a second. They're kind and fast, dedicated. Overall, a very well-managed hotel, but far from being cheap, though. Breakfast is excellent and rich, but dinner is not diverse enough and more expensive than nearby restaurants.