This hotel is a pretty picture with a good bed and a great city view. Unfortunately, the positives end there. For the price, you get zero service, unresolved problems, and even a lack of toilet paper in the room.
The air conditioning was a major issue. The windows couldn't be opened, and the air conditioning worked poorly, making the room either too hot and humid or too cold.
The shower water pressure was very weak, making it frustrating to use. The hygiene kit was disappointing, consisting only of two types of bar soap, cotton pads and earsticks. It was only replenished after asking at reception.
The hotel hosts discos on the 14th floor every weekend. Light sleepers should be prepared for noise until late at night, which can be quite disturbing.
Despite notifying the staff in advance about my spouse's birthday, there was no special recognition. After reminding them again, they brought two cookies, which were underwhelming.
The floors throughout the hotel were filthy, causing shoes to stick, which was very unpleasant.
We reported these issues to the reception, but the only solution offered was to change rooms. We believed the problems were building-wide (as mentioned in other reviews) and didn't want to give up the best part of our room – the view of the city.
In conclusion, apart from the comfortable bed and the fantastic view, this hotel falls short in many areas, especially in terms of service and cleanliness. For the price, I expected much better.