For a hotel we paid close to Cad$500 a night, we really didn’t expect the toilet didn’t work the first day we checked in, and again the second day. Left a bad impression. Another surprise was we had to ask for shower cap and slippers which we thought were standard for a 4.5 Star hotel. We were told the hotel was transitioning to a green energy hotel, and we think they should spell out clearly in their hotel policies so we know.
Staff were generally friendly and helpful, and Jerwin, at the front desk, was especially helpful.