The staff were very friendly and efficient. Mo in the restaurant made a fuss of my Mother for her birthday, and Allison, in the spa, was very helpful to me regarding my room key All the staff had just the right approach of friendliness and professionalism.

We had a lovely stay and all very impressive. Lovely building and the decor was tastefully done. The staff were always ready to please, nothing was too much trouble. I have one little niggle, there were no coat hooks by the door in your room to put your wet coat on, also no hooks in the bathroom to put your robe on while in the bathroom. We will certainly come again.

Very nice place

Lovely room and facilities

I really dislike waiting until 4 o'clock to check in. It seems to be a thing in Scotland and Wales.

Poor communication with reception regards to the spa, then managed to book the spa only to be called back to be told that a mistake was made therefore cancelling our spa. Then the iron spat out rusty water and stained my shirt. NEVER AGAIN will I stay here

Spotless room. Really comfortable bed and lots of pillows. Definitely will come back

Lovely staff, spotless room, great facilities

Absolutely love the place .. from decor, reception, the staff are lovely very friendly and welcoming 5 star plus.

Clean room, friendly and efficient staff members. Great location of hotel and good amenities within.

spacious room and very comfortable bed. Big shower. Great breakfast

Very friends check in staff. Room was clean and comfortable. Great location

Hotel was lovely as were the staff and restaurant - check in and out times are pretty tight considering the price per night

Great stay

Great decor and high quality hard and soft furnishings. Good sound proofing, great bar and restaurant. Very good hotel

We stayed in a suite over our wedding weekend. The staff were so accommodating and the suite was perfect. A great place to get ready as well as rest! Plenty of space, lovely little touches and a clean space.

Great stay as always!

On arrival the room was very cold. It took several hours to warm up. It should not have been set up so. The Sorting Room restaurant was very poor. The lobster Thermidor was quite the worst I could imagine. The breakfast was unimaginative, in particular, the much lauded sausages were mostly cereal!

Hotel and staff were amazing. Couldnt do enough for us . I will go back . Breakfast was stunning lots of it great choice. However at 7.30am the breakfast was cold . Beautiful hotel. I will go back there.

First time staying here and have to say it was beautiful. Great location, tastefully decorated, large, comfortable rooms. Beautiful bed, excellent bathroom and shower. Restaurant also excellent for dinner. Would happily stay here again and it’s great that Cardiff has a hotel of this calibre. Two minor peeves - no fridge or kettle in the rooms, there is an espresso pod machine. Also no designated car park or set down area, we parked in the train station car park which is a 5-7min walk in the Welsh weather. There is an NCP up the road but couldn’t get the car to fit in the spaces! A valet would be a very welcome addition!