Place was lovely, very clean and the breakfast was superb. But both me and my partner are in wheelchairs part time, I could not get hold of the hotel to say we would be using our chairs that weekend and would need downstairs accommodation. On arrival, before official check in time, I said do you have any downstairs rooms as we have our wheelchairs. I was told no, you are on the first floor, “It’s just one flight, it’s a weekend so we are fully booked”. No apology, we spent the weekend having to carefully go upstairs with one hand rail on the stairs. This has deteriorated my partners condition.
Unfortunately it’s unlikely we will stay there again due to this.