Our room was very modern, clean and spacious. We loved our stay . The staff are excellent, very friendly. Great location. This room would need air conditioning for the summer.

Great place

Very comfortable and well equipped facility. Staff were first rate. Would certainly use again if in the area

Loved it - the room Might be too warm in summer!

Firstly the good things: the common areas & my suite (the Secret Garden) were in many ways very impressive in terms of design & everything was beautifully clean. On the downside the suite wasn’t quite as practical/efficient as I’d have hoped. Eg the fridge was just a minibar so v small; the bathroom basin was tiny, the mirror above it with built in light didn’t work & flashed all the time; the wet room arrangement was impractical as the water flooded the area between the shower area & the towel rail. So still a good experience staying here & if design’s your thing then absolutely terrific, but not quite right for me.

Lovely stay, would definitely visit again. Central location, friendly staff and very clean and has described.

Room and staff were amazing would highly recommend

Nice hotel located next to a main car park and not the safest location but overall a nice place to stay. Would of been convenient to have a fridge/freezer with the kitchen.

Highly recommend, unique rooms and brilliant staff, in the heart of Chester! Got upgraded to the Secret Garden and it was great! Stayed before in the Safari room which has its own jacuzzi bathtub which was brilliant! This time opted for another room as it safari was booked, but the upgrade was great! Staff very friendly and brilliant! Cannot complain in the slightest! Can’t wait to go again!

Great hotel. Had a nice upgrade. The room had a comfy bed and was very clean. There was an ac unit in the bedroom which helped cool the room down. The only thing was the shower pressure was very low and cut out a couple of times.

Beautiful rooms and very friendly staff. A little gem of a hotel in the centre of Chester close to restaurants and bars.

Great boutique type hotel, attention to detail in the rooms and reception.

Fabulous stay! Upgraded to Moneypenny and didn’t disappoint. Gorgeous room … loads of space. Felt totally spoilt

Very beautiful. Helpful staff. Beautiful city.

Loved staying here and got a free upgrade!

Absolutely stunning stay from arrival to departure. We will definitely be visiting again

Hotel and staff brilliant, pub next door noisy, smoking outside stinking the area in front of the hotel, cigarette butts and beer bottles left, vomit on pavement from the church bar across the road, real shame as the hotel and stay was faultless 👍

Amazing property and staff

Nice room. Noisy till late. Couldn’t open curtains because of people on balcony opposite. No privacy.

What a fantastic place to stay! They staff are so loving and caring and made our wedding stay the best it possibly could be! They were so accompanying for me and my wife, kept us informed before and during our entire stay as well!