Penilaian & Ulasan Keseluruhan Kings Inn & Suites Mason

Limited linens and toilet paper. Mattresses were really old and the couch was broken down on one side. It was like a sauna in the pool area.

The hotel was not a nice hotel. Black mold in the bathroom along with soap scum. Blood on the wall next to our door in the hallway. The hotel doesnt even have a real sign its just a paper sign hung up.

This property charged me for an extra day claiming my husband asked for it but he was not woth us. I asked for a room with a pullout couch and the mattress was tattered and torn also there was no sheets we had to go down and ask for extra sheets and pillows also more towels i was only given a set for two people instead of the four people that were booked.i will never stay here again

This hotel is horrible, the mattress had blood or something on it. We told the staff and she said put a sheet over it. The rooms, bathrooms were dirty we had to clean both rooms before we could use them. One room had a dirty shower curtain and the other one didn’t have one at all. I would not recommend this hotel at all to anyone.

The manager was very rude we had a room that was dirty air didn’t work and the shower stayed on. When we went to say something she threatened to kick us out.

Mold in bathroom telephone was so dirty I wouldn't touch the light by the bed I had to use napkin to turn it on not fresh smelling the comforter was dirty

The ladies at the front desk were super sweet and friendly. Helped me with no issues and every-time they seen me asked if everything was okay or if I needed anything their customer service was fantastic. Will stay again very soon.

Would I recommend

Excellent

Wow... What a dump! They didn't give us a room key due to their system being broken, so some shady looking (but very nice, to be to fair) maintenance guy let us in our room. We were basically trapped because we wouldn't have been able to leave and get back in. The carpet in the hallway was sopping wet, not sure why. Bathroom was a little dirty, and we made sure to sleep on top of the bed in the spirit of safety. Parking lot had broken glass and trash in it, and I'm happy to report that our car wasn't broken into.The two employees we dealt with were nice, but this place was an absolute dump. In summary, I'm giving it a 2 because the staff was nice, and we didn't get stabbed.

We loved how close to kings island we were at this location. The room was clean and stocked and very cool on a hot summer day the staff were very friendly and accommodating the whole stay

Everything was as expected and service was great

I have stayed there in the past and it wasn't so bad, but during my last visit the room was in uncappable shape, so I had to cancel and rebook my stay elsewhere.

Well, you get what you pay for. The room was really dirty for a hotel, with a giant stain on the floor, staining on the floor of the bathtub/shower, grime in corners, etc. The A/C works fine, I thought it didn’t at first but parts of the display and lights on some of the buttons are broken, and the curtains, which could not be opened beside scrunching them up and using the ironing board to hold them, draped too far down over the A/C and blocked a lot of the cold air from making it to the rest of the room until I moved the curtain. The toilet seat had some spots of degraded plastic. Oh and the room had a very strange smell, not like cigarettes but also not *not* like cigarettes lol. The tv remote didn’t work and there was no channel guide or anything, also not a smart tv so no netflix etc. They didn’t have any ice buckets, so they gave me a bag, but the ice machine on the first and second floors was broken. Finally I made it to the 3rd floor (I was exhausted, sunburnt, chafed, and blistered) where the ice machine worked but the bag ended up touching the grate/drain and got covered in a weird black substance (mold?) which was disgusting and i just gave up on ice despite being in extreme pain. Overall the worst hotel stay i’ve ever had, extremely disappointed.

We have not been to this hotel for close to 2 years …. It is NOT part of IHG and you can absolutely tell the moment you arrive! From outside to inside - DIRTY/CUSTOMER SERVICE AWFUL/NO BREAKFAST/NO ICE ACCESS/ROOMS/BATHROOM - HORRIFIC - SO GROSS! WE DID NOT WANT TO STAY THERE BECAUSE WE WERE SO GROSSED OUT …. WE WILL NEVER BE BACK WHEN IN TOWN! PLUS - THEY CHARGE A $75 HOLD ON YOUR ACCOUNT FOR 5-10 BUSINESS DAYS! CALLED THIS MORNING AND GOT THE RUN AROUND 😤 WHO DOES THAT!?!? AND - WE ALWAYS HAD OUR FUR BABY (thankfully she was not on this trip) WITH US AND A HUGE SIGN DURING CHECK - IN THAT TOOK FOREVER — NO PETS ALLOWED 😡 HORRIBLE! STILL IN SHOCK!

The front desk people were very nice helping finish booking at the hotel itself with it being my first time they helped me understand how booming was supposed to work

Very Welcoming

Staff was really friendly!

Wry bad hotel

You get what you pay for. Not the cleanest, but its a cheap hotel with a 15 minute drive to Kings Island. They have a pool, and a grocery store nearby. The older white lady at the front desk definitely needed a bubble bath, she was feeling snippy with me my whole stay. But all in all, not a bad stay