Terrible service, a very transactional driven hotel with no sense for client satisfaction. I had booked a balloon service however I got sick the day of, and the hotel management instead of rescheduling my tour, decided to take my money with no option to reschedule. Front desk needs to be trained for better hospitality manners. At the end, I lost almost 300 dollars, and when I asked Mgmt if I could get a credit in the restaurant or spa, they refused. So the hotel, is more important to collect money rather than guests having a memorable experience.

Fantastic stay. All the staff were friendly and accommodating. Beautiful hotel. Would definitely go back.

The place was stunning the views were incredible there were a lot of activities to do. The manager was super friendly and helpful. Othman who did ATVs was also great. Overall it was a 10/10 experience

The level of courtesy and attention to detail does not coincide with the price point paid to stay at this establishment

This hotel has no WiFi , after 11:30 all staff is gone be mindful you are in the desert the lobby is a 10minute walk in the dark poor lighting , the ac they have in the room are not efficient enough to cool the space the door don’t lock unless someone is actively in the room with the key and they only speak on language

Loved it!!

The camp had everything that you needed. The pool area is amazing I wasn’t expecting this it exceeded expectations. Service was excellent.

En plein milieu du désert Agafay Acceuil rapide et impeccable Tente sublime avec vue imprenable avec une baignoire ! 2 piscines ou 2 mondes se côtoient ceux amoureux du désert et ceux qui viennent a la journée pour se prendre en photo Massages relaxants extras Restau et petits dejeuners au top Petit supplément de 100 dirham pour dejeuner dans sa tente ou dîner Ménage rapide et parfait Ballades autour du camp exceptionnelles Musiciens le soir Dîner d anniversaire privatif a la tente digne d un 5 étoiles !

La carpa muy cómodo. Darles prioridad a los huéspedes a las tumbonas ya que se llena mucho de gente de pasadia y no se encuentra lugar

Really nice camp but still under construction in parts which takes away from it, I would go in a year or so, not now. Or it should be cheaper until construction is finished. They said heated pool, only one small one was heated out of the 3 and there is one restaurant, not 2 as advertised. My boyfriend also had an accident resulting in a few big deep cuts, they offered me 4 medium size plasters to attach a gauze pad, for this price a night they should take health and safety more seriously!!!! The food is a mixed bag, best salad ever at lunch but got the wrong main at dinner and it was dry with a small amount of meat for the price.

Vue magnifique

Amazing stay! Worth every penny!! Very remote location, no road to get to it please take their transferts as the roads are really bumpy for a taxi car. Very beautiful location, luxirous tents and amazing views. Activity are a decent price so is the restaurant. The resort was full booked and we still got plenty of space by the infinity pool ans restaurants. Breakfast is included, little extra if you want breakfast in bed, but much worth it for the view.Its a unique experience and a must see

Loubna est une peste. Pas pro du tout elle rechigne à chaque demande. Elle a eu beaucoup de mal à lâcher un bonjour à ses clientes. Merci à Ayoub qui a relevé le niveau. Très disponible et serviable, bienveillant. Piscine très fraîche par contre Chambre très belle et confortable. Baignoire extérieure vieillissante. Animation : Gnaoua. Pas plus. Dans d’autres camp c’est bien mieux.

Looking for a place to unwind? Then, this is your spot. Very remote and cozy. Quite a few activities to keep you occupied. Food was good too. No complaints other than we’d be bored if we stayed more than 2 days.

I thoroughly enjoyed this part of our trip to Morocco, the desert was truly a highlight and the accommodations at Agafay Luxury camp was the perfect place to have a glamorous stay in the desert. The property was clean, the room and views from the room were beautiful and the best part of the stay. There are many activities offered at the property. The food options were all very delicious and we were pleased. However, I found staff at Agafay Luxury Desert to be very disappointing. For such a “luxurious” space and selling point, the service was everything but luxurious. No one offered us drinks by the pool, we waited to be served after placing simple drink orders for hours. We would sit down and be ignored, never asked about our satisfaction. We also observed the same lack of basic service skills to other CERTAIN guests. Who we ended up speaking to and learned that they’ve experienced the same poor service. Very unpleasent personalities at reception with condescending tones. I think the poor service really brings down the quality of a potentially great space. I enjoyed being in the desert nonetheless.

Beautiful

SCAM. Bad food and low quality liquor mixed drinks(order only beer/wine), poor waiter service, strict food service hours(no food btwn 10:30-2), pool side service terrible, incredibly annoying flies, very little English spoken, you have to pay for everything at that moment of the order(no room charges possible), all surrounded by mounds and mounds of dirt. Only potential beauty is sunset/sunrise, but no sleeping in as hammers begin at 8am working on the site. It’s a very non scenic 70min taxi ride one way. Not relaxing and completely overpriced considering.

Aucun mauvais commentaire à dire

Au niveau de la propreté rien à dire la chambre est propre et les lits confortables, le cadre est magnifique. Le seul bémol c'est le personnel, des serveurs qui ne vous servent pas si vous ne leur demandez pas bien que vous soyez assis à une table, la commande met également du temps à arrivé sans parler du prix par rapport à la qualité du repas. En revanche le petit déjeuner est très bon.

Het was een super verblijf Heel mooi opgezet. De kamers waren super schoon. Heel relaxed kwamen we daar aan van het vliegveld. Het eten was super goed. Bediening geweldig. Zwembad was te koud om te zwemmen. Misschien omdat wij er in mei waren. Water niet goed verwarmd was. Ik raad iedereen op zijn minst 1 overnachting. Is wel meer als genoeg. Er is om heen verder niets te doen