Clean room

This boutique hotel has it all! The linens and bed were very comfortable - the shampoo, conditioner and lotion were beautiful and the room was absolutely spotless; we loved the lighting and the fact that the blinds were very easy and convenient to operate. The kitchen had everything you could possibly want, and was spic and SPAN! The parking was easy - I parked at the number of room that I had...although this only occurred to me later in our stay - it might have been easier if it had been clear in the confirmation message: "Please park in spot #7, your room number." Also, the volume on the remote for the TV is on the SIDE! We tried everything and finally realised where it was - silly mistake but I'm mentioning it for others who, like me, aren't very technically-inclined! Benita at the front desk was helpful and kind. We needed to call in order to get INTO the hotel, for some reason we didn't know there was a code to enter - we had the code for the room key once we got INside, but no code to enter the building. Benita answered quickly and got us in, no stress at all! The fact that there is no reception doesn't matter that much when the staff is as patient and attentive as she is :) We appreciated the 10 minute walk to the city center. We enjoyed the loft idea - it was spacious and modern. I really nice use of the area. And so tastefully decorated. An absolute delight to stay here; we will be back!

Parking was convenient and easy. The kitchen was well equipped. Our room had none of the items listed as available for purchase in the refrigerator. We never received a code to enter the main door to obtain our key; fortunately another guest arrived and let us in. The room was immaculate and it was a great location; an easy walk to restaurants and shops.

The property is beautiful. Our room was incredible, a bit industrial/modern. Full kitchen, living room, loft bedroom. There was a record player to listen to and a speaker you could pair your music with also, which was fun. There was an issue where they didn’t provide us with the code to get into the building, which delayed our entry by two hours, in the rain. Very frustrating. Plus the very next day was the beginning of the month in which that code changes and we were not notified all day until just before 2 PM. However, these things were addressed with management, so may not be an issue next time.

Truly unique and amazing hotel. Loved our stay.

The staff were responsive and exceptionally kind. I’ve already recommended The Smith to a very picky friend.

All is perfect, if it were possible we would award six stars to this property.

The kitchen had everything you would need to make any dish, clean, the fridge had no stock and only 1 coffee pouch, the parking was great and easy

This hotel is amazing! Very easy check in and check out process, rooms were clean and organized. Parking is simple and so close to everything. Would highly recommend.

Gorgeous property! We stayed at the Belvedere recently as well and this time brought friends to enjoy the Smith (three rooms total). We were all suitably impressed and will return! Special shout out to Melanie - such a gem. And the front desk agent who recognized my husband on the Smith "Ring" cam from our Belvedere stay (cannot recall her name but I believe she is from Brazil - she is so lovely). Kudos to all!

Room was beautiful. Check-in was sloppy and no hot water our first night.

Awesomeness everything

Unfortunately, the downside of a hotel with no front desk in the middle of winter turns out to be that you and their tech support agent have to work together to debug your room's heating system at 1:00am via text message. And then you never solve it, are miserably uncomfortable in fancy surroundings, and they offer an apology in the same text message chain which feels as though it was written by AI. Maybe this is the direction that all hotels are heading in, but I must say that I can't recommend this one when Kingston has so many options with good service.

Clean, comfortable beds, kitchen is very functional, good coffee

Great aesthetics, on site parking, and location

Our stay was great, the loft was amazing and the location is fantastic!

Great property. Very stylish.

Very easy, clean modern space. It us right downtown.

We had a wonderful stay

I could hear people coming back at night. The sound travels in the common spaces.