Penilaian & Ulasan Keseluruhan Paradisus Grand Cana - All Suites - All Inclusive

Very comfortable, very well maintained, great staff

They did not give me the type of room that I requested and kept changing us in different rooms every day. We changed three times but the last room was the worst as it smelled sewer system. By the time we got back from dinner it was flooded with water coming from adjacent to the shower. Workers in the middle of the night and it messed up our vacation and we left the hotel two days before. Spoke w Expedia who recommended that we leave. They promise to reimburse, but never followed up w their promise. This was a nightmare vacay!

Great place for families!

The only thing that was not the best was the buffet food was always cold.

My family and I (5 of us) stayed in the 2 bedroom master suite and there were so much room!! The hotel is beautiful. The staff was amazing; super friendly. Special shout outs go to the entertainment team - Fabio, Nani and Rasia. There made our stay extra special! The food was 6.5 out of 10- we've stayed at a few places in DR with exceptional food so I would rate this average. Our bedroom was next to the living room of the party next door and the walls are THIN so we were able to hear all their conversations. Not the most pleasant for their 2am room service and their 3am drunken loud sex romps. I would suggest buildings where they have more family friendly guests and buildings for people who want to go on ragers and benders. Despite that, we loved the property and would come back.

Attention to DETAIL!! Beautiful and very clean resort. If I had one complaint, it would be more for the resort to provide Turkey or Chicken options for Breakfast for some individuals that can’t eat Pork. Concierge service with Lissette was AMAZING!! Jorge and Rafael pool side are AMAZING mixologists!! We had a wonderful experience and will return soon. ❤️

Overall it was a nice place to stay. Child friendly. Most of the staff was great. Food could be better but could have been worse so basic. Walls and doors are not well insulated so you unfortunately could hear all the people in the halls. Usually quiet after 10pm but like anywhere ypu have a few rude people. The beach is a 3min golf cart away or a 10/15 min walk. Beach was nice and clean. Water park was good for our needs except the baby section sprinklers didn't work so that was disappointing but baby still had a blast. The crib we had requested was there upon arrival. This was a great experience for our family of 4 which included a 1yr old. We also had a swim out room which was fantastic and another reason we chose this resort. We would go to another Melia resort.

Not Worth the Hype – More Like a 2-Star Hotel I regret booking this resort. It’s advertised as a 5-star experience, but in reality, it’s barely a 2-star. From the moment we arrived, the service was awful—slow check-in, uninterested staff, and an overall lack of hospitality. The worst part was the beach staff constantly harassing us to buy overpriced excursions. We couldn’t relax for five minutes without being approached and pressured to spend more money. It felt like they cared more about upselling than guest experience. The rooms were not properly cleaned, housekeeping was unreliable, and basic amenities were often missing. The food was bland, repetitive, and definitely not up to the standard of a so-called luxury resort. Drinks were weak, and getting decent service at the bar was nearly impossible. The beach and pool areas were overcrowded with not enough loungers, and the entertainment was lackluster at best. Many advertised amenities were either unavailable or required extra fees. Save your money and go elsewhere—this resort is NOT worth the price. I would never return and do not recommend it to anyone expecting a true 5-star experience.

Not Worth the Hype – More Like a 2-Star Hotel I regret booking this resort. It’s advertised as a 5-star experience, but in reality, it’s barely a 2-star. From the moment we arrived, the service was awful—slow check-in, uninterested staff, and an overall lack of hospitality. The worst part was the beach staff constantly harassing us to buy overpriced excursions. We couldn’t relax for five minutes without being approached and pressured to spend more money. It felt like they cared more about upselling than guest experience. The rooms were not properly cleaned, housekeeping was unreliable, and basic amenities were often missing. The food was bland, repetitive, and definitely not up to the standard of a so-called luxury resort. Drinks were weak, and getting decent service at the bar was nearly impossible. The beach and pool areas were overcrowded with not enough loungers, and the entertainment was lackluster at best. Many advertised amenities were either unavailable or required extra fees. Save your money and go elsewhere—this resort is NOT worth the price. I would never return and do not recommend it to anyone expecting a true 5-star experience.

Il avais un événement nous avon été privé du buffet durant 3 jour et de plusieurs restaurant

Wonderful resort for kids and families.

Over all good family experience. Side dishes under heat lamps on the buffet were not kept warm. The staff was exceptional !

!! HONEYMOON REVIEW!! hi! i’m emma, me and my new hubby came to this resort for our honeymoon! we have never been on a plane, let alone out of the country! So this was all new to us! One thing i want to say is, get a concierge package!! especially if you have never been to a resort before! Our concierge, Omar, was an absolute delight. He made everything so so easy for us. He made the stay as enjoyable as it was! You will need to download Whatsapp to communicate with your concierge. They send daily activities, supper plans (which they reserve for you), schedules activities (which they schedule for you), and help with anything you need! We had a bit of trouble with our transportation to and from the resort, BUT that was on me. We used the recommended Optium company. I booked them too soon, and our flight number ended up changing, so keep an eye on that! At the resort, their rooms are very nice and clean! All of the employees are welcoming and show you around while bringing you to the room! (Once again, we had the concierge package so it might be different for other packages) Big thing i read reviews on before coming was the food. Yes, you have to be careful what you eat. It is like that whenever you have new foods from new states or even countries. my husband ended up getting some stomach pain and diarrhea.. but that happened after the buffet, so for the rest of our stay we watched out for meat, dairy and cold food. I stocked up with vitamins before so i didn’t get sick!

Staff was amazing, facility is stunning! Programs are seamlessly integrated within. So many options too! We are DEFINITELY going to be back and spreading the word

Overall, it’s a great resort. The staff are super warm and accommodating! Very family-oriented, especially for young children. Loved the different themed music nights. Rooms were spacious and beautiful. Mini bar and free room service was handy. Daily buffet could use a few more rotating options. Also, please be mindful of food handling. It was concerning to see the same utensil be used to pick up different kinds of uncooked meat, then it was wiped not washed.

Beach hotel room and ground service perfect lobby bar and restaurant just ok mostly buffets asian was good

Hotel récent, appartement agréable. Nombreux souci : 1 check in : attente interminable et on vous explique que c est la faute des autres clients qui ne remettent pas les clés à l heure. Lors du nettoyage des chambre, il manque toujours le nécessaire de toilette et pas possible de communiquer car les téléphones ne fonctionnent pas. Restauration passable, beaucoup d enfants, on ne s entend pas et pour couronner le tout, 1 heure d attente pour reserver une rable au restaurant. Dommage car l personnel est globalement agréable et l hotel joli décoré et tres récent

We took our one year old and this was our first family vacation. We felt supported the entire way through and both the conditions and service made it so we always felt our son was taken care of and that we could enjoy ourselves. Fully recommend for families with small children!

Amazing vacation all around. Concierge service was worth every penny. Our concierge Yerfy Johnson was exceptional and took care of anything we could possibly wish for! The hotel is clean, food is great and beach was amazing.

Pour: Propreté des lieux, sauf la plage Le choix et qualité de la nourriture Bassinette offerte et chaises hautes dans tous les restaurants Chambre spacieuse, propre, superbe swim-out Le waterpark est vraiment très bien Activités pour les enfants Service de navette pour la plage Service de remplissage du mini-frigo et collations dans la chambre excellent Les cocktails et spiritueux de haute qualité Contre: Service Family concierge décevant: On n’avait pas la priorité de réservation de restaurant comme prévu. Manque de conseils importants. Qualité du service variable, autant très bon que médiocre parfois. Des excuses plates pour chaque erreur ou manquement de leur part. Il manquait de nombreuses choses à notre arrivée et qu’il a fallu demander et redemander: Pas de débarbouillette, manque de serviette, bassinette pas installée comme prévu, pas de tasses à café, pas d’assiettes ni ustensiles pour manger dans la chambre. Les contrôleurs de température ne fonctionnaient pas et ils n’ont pas été réparées. Il faisait toujours 18 degrés, très froid. Poignée de porte du frigo brisée à notre arrivée. A été réparé toutefois. Musique extra forte à l’extérieur nous empêchant de dormir. Et ce jusqu’à 23:00. Service au chambre prend plus d’une heure d’attente, nourriture servie froide. Heures d’ouverture des restaurants et buffet tard pour les enfants. Ménage des chambres fait l’après-midi, pendant la sieste des enfants. Il a fallu demandé d’avoir priorité le matin.