事前に写真で見たのと期待通りでした。スタッフも親切で丁寧でした。いままで泊まってきたホテルの中で施設も食事も一番でした。

スタッフの対応が良い方と悪い方が極端に分かれている印象でした。

2022年に開業された新しいホテルで設備などは素晴らしい。しかしながらスタッフ不足なのか、従業員の対応が一部を除いては非常に悪く、皆さんどう動いていいのかわからないような対応が目立ち、特に朝食時のスタッフの緩慢さやお客様への対応には目に余るものがあり、大変不快であった。 海を目の前にするロケーションは抜群で、このホテルの最大の価値は立地です。

よかった。

Dar and the rest of the staff were extremely accommodating and welcoming to me and my family.

The property is unassiming from the exterior, but the interior is top-tier. My room was above and beyond what I anticipated and I was immediately subdued by the atmosphere and had NO CHOICE but to utterly relax. This was further guaranteed by the private onsen in the room. 10 out of 10 experience with an AMAZING ocean view.

施設やレストランスポーツジムすべてがとても綺麗で使いやすかったです。 ここまで良いホテルだと逆に少し気になってしまうのはドライヤーの質です。 ほんのわずかなことですが、他と同様のランクのホテルと比べると、ドライヤーやアメニティーの質が若干低いかなと思います。

Great service and facility.

This hotel was amazing. Our only issue was with the dining options. Even though they list a bunch of dining options there is really only one restaurant. When we went for dinner they only presented us with the tasting menu at 190$ per person. The restaurant menu had many options that we would have preferred at reasonable prices but they told us we could only have these in our room. It was a very odd experience to see a mostly empty restaurant with a vast menu displayed but they were set on telling us what we could eat. Weird. The food was great when we went back to our room to eat.

The property was amazing. The staff so helpful and the facilities and services top notch. I highly recommend you stay here.

One of the best hotels I have ever stayed

交通方面，洒店提供JR車站有的士接送服務到洒店實在太好

すごく綺麗で過ごしやすかったです。

施設は新しく清潔で、タオルはフカフカ、大浴場からの景色は最高でした。朝のビュッフェの生搾りオレンジジュース製造機は初めての体験、オレンジ3個分ジュースはフレッシュで本当に満足度高かったです！従業員の皆様のホスピタリティも心地よく、熱海の常宿決定です。ありがとうございました。

Wonderful experience!! Thank you!!

Top tier hotel with excellent service and so welcoming! We were welcomed by Alexandria Dar with pleasant smile and great attitude. She explained about the hotel and its amenities, services, the Atami area and made us feel at home. We loved the accommodations with the Onsen in room, awesome breakfast daily, great bar lounge, restaurants with an array of world foods and wonderful staff that made us feel so at home. We appreciated Mr. Toyo Ho who arranged and accompanied my wife and I to the Atami Hosptial(He paid the taxi fare and did not want to take our money) and assisted my wife to get medical help, filled out forms and stayed with us as the 2 physician took care of her. We will never forget the care he provided. Domo Arigato Mr Ho! You are so wonderful!!! We totally enjoyed our stay at the Pearl Star Hotel and will definitely be back. Aloha from from Hawai’i, H/A Ogawa

As first-time guests who had traveled from NY to Tokyo and then driven 3 hours to reach the hotel, we were genuinely looking forward to a memorable experience. Unfortunately, the lack of communication around dining options and the poor quality of the meal at 山海香味 left us deeply disappointed. Upon check-in, we were not informed that the property’s popular restaurants required reservations at least two days in advance. As new guests, there was no way for us to know this in advance, and we were left with no real alternative other than dining at their Chinese restaurant. We were the only guests there, yet were required to order an expensive prix fixe menu, with no other options provided. The quality of the meal was far below expectations. Several hot dishes were served at room temperature or even cold, and many items seemed more like frozen, reheated food. The fried rice was mushy and oddly flavored, and the dessert was unappetizing. More than half the dishes were left untouched, yet no one on staff asked if we were enjoying the meal or if anything could be improved. We were charged $400 for a dinner that none of us found even remotely enjoyable—and we all left still feeling hungry. I raised my concerns to the general manager and received an offer for a complimentary meal on our next visit. However, considering that the journey involves a 30-hour round-trip flight plus six hours by car, offering a free meal on a future visit hardly compensates for the experience we had.

Our stay was incredible, we were hesitant to book due to the price but we can confidently say that we made the right decision. We booked our reservation for 3 nights and definitely wish we could’ve stayed longer! We were immediately greeted with friendly staff who offered us tea & sweet treats as we checked in. The onsen on the patio is a dream, definitely the highlight! The view of the ocean is amazing, and the rooms are spacious! We loved breakfast every morning, and we love that it was included! It had a great combination of western options as well as traditional Japanese. If you’re looking for a place to splurge, this is one that definitely deserves your money.

The room was fantastic, spacious with a balcony and a private onsen. The lounge with unlimited drinks and snacks in a cozy atmosphere is a great addition. The service was excellent and friendly

One of the best hotels I've stayed in! Staff were very welcoming and accomodating, went above and beyond my expectations. Private onsen was amazing and loved being right across the beach.